Product Lead, Agentic Implementation

Responsibilities

• Work at the intersection of product, engineering, implementation, and go-to-market.
• Own scoping for agentic deployments in new verticals.
• Work closely with GTM to represent product in early phases of customer journey, define scope, flag what’s feasible in the near term with our agentic workflows, and translate ambiguous customer requests into crisp requirements with measurable success criteria.
• Map the clinical or user journey and configure the initial program using our existing templates.
• Represent business strategy, ROI proof, and hand-off: Track pilot performance against agreed success metrics (patient engagement, time-to-live, adoption, and clinical saves).
• Packaging learnings into a handoff that’s ready for our Senior CS Manager to scale: what worked, what didn’t, and what the next contract should include.
• Inform Agentic product roadmap: help ensure that the agentic platform is improving with each successive deployment.
• Understand what the critical features are to drive improved outcomes for each customer, and to accelerate velocity for upcoming customers.
• Create deployment playbooks, templates, and configuration checklists that reduce variance across pilots and speed up future launches.
• Feed real-world gaps into the product roadmap: platform limitations, reporting needs, new configuration primitives so engineering builds what actually matters in the field.

Qualifications

• 4 - 8+ years in technical product management, solutions engineering, forward-deployed product, or implementation leadership, ideally in a customer-facing role where requirements were unclear, and timelines mattered.
• Bachelor's degree, or equivalent practical experience.
• Comfort operating in fast-moving environments with evolving ownership; you don't need everything defined to start moving.
• Technical fluency: you can read logs, understand workflow logic, map data dependencies, and communicate precisely with engineers without going through a translator.
• Experience defining success metrics and using them to drive a conversion or renewal conversation.
• Strong written communication, you produce docs that align teams quickly and leave behind something reusable.

Preferred Qualifications

• Healthcare experience: payer or provider, quality measures, care management, scheduling workflows.
• Familiarity with conversational AI, agentic outreach, or contact-center automation.
• Experience navigating HIPAA/PHI constraints and security reviews in real customer deployments.