Product Launch Manager

About the role

Babel Street is the trusted technology partner for the world’s most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems. Babel Street empowers government and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage. The actionable insights we deliver safeguard lives and protect critical assets around the world.

Responsibilities

The Product Launch Manager owns the end-to-end release management process, ensuring that product releases are high quality, well-coordinated, and effectively communicated across the organization. This role serves as the operational bridge between Engineering, QA, Product, Marketing, Sales, Customer Experience, and Leadership to ensure each release is delivered successfully, adopted effectively, and aligned with business objectives.

• Release Planning & Coordination: Own the release calendar and orchestrate all major product releases. Coordinate readiness activities across Product, Engineering, QA, Marketing, Sales, Customer Experience, Support, Documentation, and Security.
• Quality & Release Assurance: Partner closely with QA leadership to establish release quality standards and release acceptance criteria. Monitor testing progress, defect trends, regression results, and release risk assessments.
• Go-to-Market & Release Communications: Partner with Marketing to develop release themes, launch narratives, and release messaging. Coordinate release notes, feature announcements, customer communications, and launch materials.
• Sales & Customer Readiness: Lead release readiness programs for Sales, Customer Experience, and Support organizations. Coordinate training, enablement materials, FAQs, playbooks, demonstrations, and release briefings.
• Product Operations & Analytics: Create and maintain product adoption dashboards and reporting within Pendo and related analytics platforms. Develop metrics that measure feature usage, customer adoption, engagement trends, and release success.
• Executive Reporting & Business Operations: Support Product leadership in Quarterly Business Reviews (QBRs), board materials, and executive presentations. Develop release performance summaries, adoption reporting, and customer impact analyses.
• Process Improvement: Establish scalable release management processes, governance standards, and operating procedures. Identify opportunities to automate release readiness tracking and reporting.

Qualifications

• 5+ years of experience in Launch Management, Product Operations, Program Management, or a related role.
• Experience coordinating complex software releases across multiple teams.
• Strong understanding of Agile software development and quality assurance practices.
• Experience working directly with Product Management, Engineering, QA, Marketing, Sales, and Customer Success teams.
• Strong analytical and reporting capabilities.

Preferred experience includes working with Pendo, Jira, Confluence, Rally, Faros, or similar product operations platforms, as well as creating executive-level dashboards, QBRs, and business reviews.

Measures of Success

• Predictable, on-time releases with clear stakeholder alignment.
• Release quality and production stability metrics.
• Completion of release readiness activities before launch.
• Product adoption and feature utilization growth.
• Executive satisfaction with QBR and reporting deliverables.
• Increased transparency and accountability across the release process.

Benefits

• Health Benefits: Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurances – for you and your family!
• Retirement Plans: Babel Street offers both a Traditional and Roth 401(K) with a very competitive match.
• Unlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives.
• Holidays: Babel Street provides employees with 12 paid Federal Holidays
• Tuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.

Pay

Range for this position based on qualifications and experience: $115,000 - $130,000 USD