Product Integration Specialist

About the role

The Product Integration Specialist is primarily responsible for overall project initiation, planning, execution, and delivery of projects for the Treasury and Payments teams. This individual works with various bank departments and develops an in-depth knowledge of Treasury and Payments software to provide solutions for improving product offerings, work processes, and identifying efficiencies within the department as needed. Additionally, the specialist evaluates new industry products and offerings and is responsible for making payment strategy recommendations.

Responsibilities

• Overall project initiation, planning, execution, status updates, and delivery of projects for the teams
• Tracking project activity, managing issues and risks, recommending actions and conflict resolution, and facilitating day-to-day coordination of projects
• Collaborating with Project Management Office, Treasury and Payments Management team, IT teams, Marketing, Compliance, other Bank departments, and third-party vendors to research products, write recommendations, capture business needs, understand the customer journey, define business requirements, and conduct extensive testing and troubleshooting of product implementations
• Working with Treasury and Payments Management team to identify and implement potential efficiency enhancements
• Proactively reviewing Treasury and Payments product upgrade and release enhancements and providing recommendations to stay current with available features
• Coordinating and participating in software updates and enhancements from testing to implementation
• Developing knowledge of software utilized by Treasury and Payments to provide solutions for improving product offerings, work processes, and implementing process efficiencies
• Developing in-depth knowledge of Business Analytics data reporting including Power BI; creating and maintaining accurate data reporting for the department
• Reviewing and evaluating new industry products and offerings; creating and executing forward-thinking, strategic roadmaps for Treasury and Payments products in combination with related departments
• Coordinating training, documentation, user acceptance testing, troubleshooting, integration readiness, and change management activities supporting successful adoption of new solutions and enhancements
• Assisting other Treasury and Payments Integrations Specialists as needed
• Understanding and adhering to all bank policies, laws, and regulations applicable to the role; completing compliance training and following internal processes and controls as required
• Reporting all compliance issues, violations of law or regulations in accordance with bank policies
• Maintaining regular and reliable attendance
• Performing other job-related duties or special projects as assigned

Qualifications

• Bachelor's degree in Business Administration, Finance, Information Technology, or related field; or equivalent work experience
• At least 3 years previous bank operations, project management, research, and analytics experience preferred
• Proficient knowledge of Microsoft Office Products, Fiserv, and other company software
• Strong understanding of emerging payment technologies and how to implement them in a way that is profitable and compliant
• Proficient in banking regulations

Skills

• Accurate and detailed
• Independent with good judgment and critical thinking skills
• Team and Customer Service oriented
• Can multitask and prioritize projects
• Effective communicator
• Self-directed, organized, and takes initiative

Work Environment

Indoor work not exposed to outdoor elements or hazards. Sedentary work with occasional lifting and/or carrying up to 20 pounds. This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.