Product Health Tech

About the role

As a Product Health Technician, you will perform repairs and maintenance critical to the health of the product.

Responsibilities

• Complete assigned jobs and tasks to meet flat rate times and re-do metrics.
• Work safely and follow all WCAT safety policies and procedures.
• Complete related paperwork and access databases (work order, parts order, JSA, DBS, SIS web, STW) accurately and timely.
• Follow contamination control and HAZMAT rules and regulations.
• Remove and install parts, disassemble and assemble components, and test and adjust assemblies with minimal supervision.
• Diagnose and troubleshoot problems, give recommendations for repairs, and make all critical machine and engine repairs and adjustments.
• Test and verify correct operation of all repairs and adjustments.
• Apply general failure analysis and procedures to determine proper diagnosis.
• Perform safety and priority service letters issued by Caterpillar and/or other manufacturers, inspections required in our Planned Maintenance Program, and installation and repair of Product Link units.

Requirements

• High school diploma or general education degree (GED); and 3-5 years of related experience and/or testing or equivalent combination of education and experience.
• Associate’s degree/certification in diesel technology or similar mechanical discipline preferred.
• Certification and/or experience in air-conditioning and brakes.
• Clean driving record and CDL for field assignment; must be at least 21 to be assigned and operate a field vehicle.
• Specific CAT product knowledge of diesel, electrical, electronic, hydraulic, mechanical, and pneumatic systems and components.
• General knowledge of basic hand tools, air tools, precision measuring tools and instruments, diagnostic software, cranes, and rigging equipment.
• Ability to provide accurate quotes and pricing estimates to the customer.
• May be required to complete a DOT physical.
• May require MSHA certification.
• Successfully complete Work Steps assessment.
• Must have successfully completed all level II foundational assessment tests.

Benefits

• Comprehensive benefits package including health, dental, vision, and life insurance.

Schedule

Required travel up to 75%, including overnight travel. This position is considered safety-sensitive.