Product Guide IV - St. Louis Park (Minneapolis) Service Center
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting: It includes "About Rivian" paragraph, then "Role Summary" with RIV Level, address, note about location transfer. Then "As a Product Guide IV at Rivian, you are the face of the brand..." That's basically role description. Then "Responsibilities" list (multiple sentences). Then "Qualifications" list (multiple bullet-like sentences). Then "Physical Requirements" (list). Then "Competencies" (list). Then "Pay Disclosure" (pay range). Then benefits paragraph. Then application instructions etc which we need to remove. Also EEO etc remove.
We need to decide sections: About Rivian (maybe as About the role? Actually "About Rivian" is company overview; we could treat as About the role? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate headings based on content. We have About Rivian (company overview) maybe we can put under "About the role"? But they said do NOT repeat the job title as a heading. "About the role" is okay. We could put the Rivian mission description under About the role. Then Responsibilities section. Then Qualifications (maybe combine Requirements and Qualifications? They said we can have Requirements and Qualifications separate; but we have Qualifications section. We could treat that as Qualifications. Also we have Physical Requirements and Competencies; those could be under Requirements or Skills? The instruction says we can have Skills section. We could combine Physical Requirements and Competencies into Skills or Requirements. But better to follow the posting: we have Qualifications, Physical Requirements, Competencies. Could map: Qualifications -> Qualifications section. Physical Requirements -> maybe under Requirements? But we don't have a separate Requirements heading in the list; we could create Requirements section for physical requirements? However they said prefer a few substantive sections over many thin ones. So maybe combine Qualifications, Physical Requirements, Competencies into one Qualifications section? But that would lose nuance. However we can still have multiple sub-sections? The instruction only mentions using those headings; we could still have multiple headings like Qualifications, Requirements, Skills, Benefits, Pay. We have Qualifications, Physical Requirements (maybe Requirements), Competencies (maybe Skills), Benefits, Pay. Schedule not present. So we can include sections: About the role, Responsibilities, Qualifications, Requirements, Skills, Benefits, Pay.
We need to ensure we don't create sections with filler text. All have content.
We need to remove boilerplate: Equal Opportunity, Candidate Data Privacy, application instructions (You can apply...), EEO etc. Also remove the note about "This job is not expected to be closed any sooner than 10/9/2026." That's maybe not boilerplate but could be considered metadata; but it's not a heading; we could fold into a short p or drop. Probably drop as it's not substantive? It's about timeline; maybe keep as a short p under About the role? But instruction: fold minor metadata into a short
or drop it. So we could include a short p with that note.
Also need to remove duplicated lines. There's no duplication.
Now construct HTML.
We'll start with
About the role
then containing Rivian mission description and role summary plus location note and transfer note maybe.
Let's extract About Rivian paragraph:
"About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations."
Then Role Summary: "RIV Level: 4 Address: 6980 Oxford St, St Louis Park, MN 55426 Please note, this role will initially be hired at the St. Louis Park, MN location but will transfer to our Eagan, MN location in November or December 2026 ** As a Product Guide IV at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community - from initial engagement to vehicle delivery."
We need to preserve all substantive info. So include RIV Level, address, note about transfer, and the role description.
We'll combine into a paragraph(s). Could be multiple
but we can just one
with line breaks? Better to separate into multiple
for readability but still okay.
Now Responsibilities: list of duties. The posting has a long sentence with semicolons? Let's extract:
"Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.
Possess a high level of brand and product expertise, staying up to date on all required training and courses.
Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
Take on additional projects, duties and assignments as required and/or by request from leadership."
We'll make each as
- under
.
Qualifications: list:
"4+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
At least 21 years of age.
High School Diploma, GED, or other recognized high school equivalency credential required.
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
Experience using POS and CRM software preferred.
Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
Must have or be eligible to obtain a sales license, notary license, and/or food handling certification (within the first 90 days of employment) if applicable in the state/province of your assigned work location
Working knowledge of Google Workspace with the ability to learn new tools quickly."
We'll make each as - .
Physical Requirements: list:
"Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).
Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners.
Strong understanding of written and spoken English.
Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics."
We'll make each as
- .
Competencies: list:
"Energetic, enthusiastic, and engaging customer interaction style.
Ability to understand and articulate concepts in the technology and automotive space.
Resilience and ability to overcome objections using active listening and critical thinking.
Ability to multi-task while providing exceptional quality of work.
Excellent written and verbal language skills in English, additional languages a plus.
Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines.
An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community."
Make each
- .
Pay Disclosure: includes hourly range and bonus and benefits paragraph. We need to create Pay section and Benefits section? The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting states Pay Disclosure (hourly range) and also benefits paragraph. So we should have Pay section and Benefits section.
Pay section: include the hourly range and bonus eligibility. Benefits section: include benefits description.
We need to avoid filler like "commensurate with experience". The posting gives specific range $21.01 to $26.25. Good.
We'll put Pay:
Pay
The hourly range for this role is $21.01 to $26.25 for Minnesota based applicants. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the hourly range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus.
Benefits: Benefits
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.
We should remove application instructions line: "You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee)." Also
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting: It includes "About Rivian" paragraph, then "Role Summary" with RIV Level, address, note about location transfer. Then "As a Product Guide IV at Rivian, you are the face of the brand..." That's basically role description. Then "Responsibilities" list (multiple sentences). Then "Qualifications" list (multiple bullet-like sentences). Then "Physical Requirements" (list). Then "Competencies" (list). Then "Pay Disclosure" (pay range). Then benefits paragraph. Then application instructions etc which we need to remove. Also EEO etc remove. We need to decide sections: About Rivian (maybe as About the role? Actually "About Rivian" is company overview; we could treat as About the role? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate headings based on content. We have About Rivian (company overview) maybe we can put under "About the role"? But they said do NOT repeat the job title as a heading. "About the role" is okay. We could put the Rivian mission description under About the role. Then Responsibilities section. Then Qualifications (maybe combine Requirements and Qualifications? They said we can have Requirements and Qualifications separate; but we have Qualifications section. We could treat that as Qualifications. Also we have Physical Requirements and Competencies; those could be under Requirements or Skills? The instruction says we can have Skills section. We could combine Physical Requirements and Competencies into Skills or Requirements. But better to follow the posting: we have Qualifications, Physical Requirements, Competencies. Could map: Qualifications -> Qualifications section. Physical Requirements -> maybe under Requirements? But we don't have a separate Requirements heading in the list; we could create Requirements section for physical requirements? However they said prefer a few substantive sections over many thin ones. So maybe combine Qualifications, Physical Requirements, Competencies into one Qualifications section? But that would lose nuance. However we can still have multiple sub-sections? The instruction only mentions using those headings; we could still have multiple headings like Qualifications, Requirements, Skills, Benefits, Pay. We have Qualifications, Physical Requirements (maybe Requirements), Competencies (maybe Skills), Benefits, Pay. Schedule not present. So we can include sections: About the role, Responsibilities, Qualifications, Requirements, Skills, Benefits, Pay. We need to ensure we don't create sections with filler text. All have content. We need to remove boilerplate: Equal Opportunity, Candidate Data Privacy, application instructions (You can apply...), EEO etc. Also remove the note about "This job is not expected to be closed any sooner than 10/9/2026." That's maybe not boilerplate but could be considered metadata; but it's not a heading; we could fold into a short p or drop. Probably drop as it's not substantive? It's about timeline; maybe keep as a short p under About the role? But instruction: fold minor metadata into a short
or drop it. So we could include a short p with that note. Also need to remove duplicated lines. There's no duplication. Now construct HTML. We'll start with
About the role
thencontaining Rivian mission description and role summary plus location note and transfer note maybe. Let's extract About Rivian paragraph: "About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations." Then Role Summary: "RIV Level: 4 Address: 6980 Oxford St, St Louis Park, MN 55426 Please note, this role will initially be hired at the St. Louis Park, MN location but will transfer to our Eagan, MN location in November or December 2026 ** As a Product Guide IV at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community - from initial engagement to vehicle delivery." We need to preserve all substantive info. So include RIV Level, address, note about transfer, and the role description. We'll combine into a paragraph(s). Could be multiple
but we can just one
with line breaks? Better to separate into multiple
for readability but still okay. Now Responsibilities: list of duties. The posting has a long sentence with semicolons? Let's extract: "Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded. Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries. Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events. Possess a high level of brand and product expertise, staying up to date on all required training and courses. Maintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience. Perform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary. Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium. Take on additional projects, duties and assignments as required and/or by request from leadership." We'll make each as
- .
Qualifications: list:
"4+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
At least 21 years of age.
High School Diploma, GED, or other recognized high school equivalency credential required.
Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operations.
Experience using POS and CRM software preferred.
Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from). No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
Must have or be eligible to obtain a sales license, notary license, and/or food handling certification (within the first 90 days of employment) if applicable in the state/province of your assigned work location
Working knowledge of Google Workspace with the ability to learn new tools quickly."
We'll make each as
- . Physical Requirements: list: "Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners. Strong understanding of written and spoken English. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics." We'll make each as
- . Competencies: list: "Energetic, enthusiastic, and engaging customer interaction style. Ability to understand and articulate concepts in the technology and automotive space. Resilience and ability to overcome objections using active listening and critical thinking. Ability to multi-task while providing exceptional quality of work. Excellent written and verbal language skills in English, additional languages a plus. Ability to learn quickly, thrive in a fast-paced environment and adapt to changing timelines. An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community." Make each
- .
Pay Disclosure: includes hourly range and bonus and benefits paragraph. We need to create Pay section and Benefits section? The instruction says never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting states Pay Disclosure (hourly range) and also benefits paragraph. So we should have Pay section and Benefits section.
Pay section: include the hourly range and bonus eligibility. Benefits section: include benefits description.
We need to avoid filler like "commensurate with experience". The posting gives specific range $21.01 to $26.25. Good.
We'll put Pay:
Pay
The hourly range for this role is $21.01 to $26.25 for Minnesota based applicants. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the hourly range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus.
Benefits:Benefits
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.
We should remove application instructions line: "You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee)." Also