Product Guide IV - St. Louis Park (Minneapolis) Service Center
About the role
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary: RIV Level: 4. Address: 6980 Oxford St, St Louis Park, MN 55426. Please note, this role will initially be hired at the St. Louis Park, MN location but will transfer to our Eagan, MN location in November or December 2026. As a Product Guide IV at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We're searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You'll be committed to taking every opportunity to over-deliver when it comes to delighting and interacting with our community - from initial engagement to vehicle delivery.
Responsibilities
- Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceeded.
- Engage with Rivian customers and identify the unique needs to create an individualized experience including demonstration drives and customer deliveries.
- Demonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demand