Product Expert - Health Data

About the role

Veeva Systems is seeking a Product Expert for Veeva Compass. This role involves leading customer engagements, providing guidance, and driving customer success through the use of Veeva Compass products.

Responsibilities

• Independently lead customer engagements from contracting onward
• Understand customer strategic objectives and challenges related to data operations and analytics workflows
• Maintain detailed records of customer interactions, including account details, meeting notes, and action items
• Provide guidance on best practices for Compass access and use
• Act as primary liaison between customers and various Veeva teams to address needs and ensure seamless experiences
• Communicate product release information and roadmaps to diverse customer audiences
• Collect, analyze, and share customer feedback and product gaps
• Create various collateral for external use, including user guides and training presentations
• Collaborate with the wider Product team to create and deliver product communication

Requirements

• 6+ years of experience in a customer-facing role at a consulting company or health tech firm, or internal analytical role at a life sciences company
• Experience with industry data products and partners, including IQVIA and Komodo
• Deep understanding of customer use cases in life sciences, such as patient data analytics, targeting & segmentation, field alerts, incentive compensation, etc.
• General understanding of the commercial data & analytics landscape, including data, infrastructure, tools, and operational processes
• Ability to understand and communicate data/technical requirements, preferences, and limitations to both business and technical audiences
• Strong problem-solving skills and a proactive approach to identifying and addressing customer needs and challenges
• Proven ability to drive customer adoption and value realization from data products
• Strong analytical and communication skills; written, verbal, and formal presentation abilities
• Occasional travel to customer sites

Nice to have

• Experience creating materials for technical and non-technical audiences
• Experience with demo/video editing software and performing software demonstrations
• Experience managing an online community

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company-paid holidays
• Retail plans
• 1% charitable giving program

Pay

$65,000 - $150,000 base salary, plus variable bonus and/or stock bonus

Schedule

Full-time, remote work