Product Experience Designer

Responsibilities

• Create low/high-fidelity designs, user flows, and testable prototypes for various digital products/services.
• Help product teams deeply understand customer/user behavior, pain points, and needs.
• Partner with product managers through discovery to validate both problems and solutions.
• Articulate experience challenges & opportunities for your product and in healthcare more broadly.
• Plan & execute user research studies, analyze data, and uncover insights.
• Relentlessly consider the whole system and each detail from the user’s perspective.
• Explain your design rationale to non-designers.
• Collaborate across multiple functions to deliver an exceptional cohesive experience.
• Clearly identify assumptions and effectively (and creatively) test them.
• Determine both quantitative & qualitative insights and translate them into actionable design tasks.
• Understand a human-centered product design philosophy and how it will deliver better products and build a competitive advantage.
• Establish relationships with cross-functional teams and internal/external stakeholders.
• Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration.

Qualifications

• 4-6 years’ experience designing digital products and/or services utilizing a human-centered approach preferred.
• A clear grasp of best practices for designing digital products — and habits to stay current.
• IA, journey mapping, and interaction design chops and proficiency with the relevant tools.
• Proven visual design and creative development skills.
• Experience observing/co-facilitating basic user research, service prototyping, and usability testing.
• Solid visual, verbal, and written communication skills required in the service of great storytelling.
• Comfort designing within a modern product design lifecycle.
• BS/MS degree in human factors, design, psychology, sociology, or relevant experience preferred.
• Experience designing in healthcare for relevant segments — e.g. consumer, supply chain, logistic, etc preferred.
• A conversant understanding of strategy, operations, and technology behind healthcare businesses preferred.
• Experience designing with data, including modern data visualizations to tell the right story to the right audience preferred.

Pay

Anticipated salary range: $80,900 - $115,500

Bonus eligible: No

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Schedule

Type: Full time