Product Evaluation Coordinator - Eastern US
About the Role
As the Product Evaluation Program (PEP) Coordinator, you will orchestrate the relationship between the end customer and Neat stakeholders during the trial period. You will serve as the primary point of contact, welcoming customers and partners to the Neat PEP and collaborating with cross-functional teams on coordination tasks, including ordering, tracking devices, and managing access.
Responsibilities
- Conduct customer kickoff and check-in engagements with the customer and Neat account team.
- Engage Product Specialists and Customer Support as needed.
- Collect customer feedback throughout the trial and administer the final survey.
- Initiate quotes and track invoices.
- Close out processes in back-end systems and transition back to the account team.
- Track purchase orders via partners and directly with customers.
Requirements
- Bachelor’s degree in communications, business, marketing, data analytics, or a related field.
- Strong analytical skills.
- Excellent communication and presentation skills.
Familiarity with online tools like Salesforce.com and NetSuite is a plus but not required.
Pay
Pay Range: $60,000 – $65,000 per year. Actual compensation will be determined based on factors such as the candidate’s relevant experience, skills, and internal equity.
Benefits
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Unlimited PTO policy.
About Neat
Neat brings people together with beautifully simple, versatile video devices and experiences. By minimizing the physical and virtual divide, we enable everyone to feel more connected, present, and understood, however they prefer to work. We aim to make our technologies so intuitive that terms like "in-office" and "remote" will seem obsolete in five years.
Neat's pioneering portfolio addresses the needs of today's workplace and natively supports Microsoft Teams, Zoom, Google Meet, and a range of compelling business apps. We are an ambitious, accountable, collaborative, responsible, and growing team that fosters an environment where creativity and ingenuity can flourish. We strive to bring out the best in our Neaters and make amazing products and experiences. We are based in Oslo with Neaters working all over the world.