Product Engineer
About the role
The primary responsibility is new and sustaining product service engineering. This involves serving as the central technical resource, collaborating with Software and Hardware development teams, and ensuring that product(s) meet established specifications throughout their lifecycle.
Responsibilities
- Serve as the central technical resource, coordinating with develop teams, technical support, and service personnel to incorporate serviceability, reliability, and service business practice improvements into product composition.
- Optimize serviceability, reduce cost-of-service through all stages of the Product Life Cycle (PLC), and improve short- and long-term product service revenue performance.
- Drive continuous improvement of system hardware, diagnostics, software, tooling, user documentation, knowledge management, and training.
- Influence early Product Life Cycle (PLC) composition to include features that will optimize KLA’s service business, such as calibrations and diagnostics, Cost of Service (CoS), reliability, inventory tolerances, and Intellectual Property (IP) protection.
- Act as a two-way conduit of information between development teams and tech support and service personnel.
- Adept at 7-step trouble-shooting, including driving learning and standardization where appropriate.
- Able to step into a difficult beta and sustaining customer concern, analyze data from various sources, and provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE).
- Leverage learning and knowledge across the Tech Support organization through training classes, scripts, mentors, documents, and updating other knowledge collection tools.
- Develop and promote the use of Merlin and Solution Point during Beta and released product phases.
- Ensure that learning on current generation tools is captured and applied to next generation designs.
- Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades.
- Train the trainer, and teach or co-teach initial courses.
- Audit service training courses to ensure their quality.
- Prepare CoS models (bottom-up and top-down) during initial concept phase, and update them as new information is available. Apply results to help optimize design of diagnostics.
- Help to define and optimize the Preventative Maintenance Schedule for systems.
- Help to prepare a product for obsolescence / transfer to Service Supply Chain Management (SSCM) ownership, including closing known issues, disposition of inventory, and transfer of documentation and knowledge.
- Participate in NPI Best Practice teams to spread knowledge across product divisions.
- Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
- Travel to Beta sites for support of new tool installations/upgrades, and for escalation support for new products.
- 25% travel domestic and international
Requirements
Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years.
Qualifications
No specific qualifications mentioned beyond educational requirements.
Skills
Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years.
Benefits
Base Pay Range: $117,800.00 - $200,300.00 Annually
Additional benefits include:
- Medical, dental, vision, life, and other voluntary benefits
- 401(K) including company matching
- Employee Stock Purchase Program (ESPP)
- Student debt assistance
- Tuition reimbursement program
- Development and career growth opportunities and programs
- Financial planning benefits
- Wellness benefits including an employee assistance program (EAP)
- Paid time off and paid company holidays
- Family care and bonding leave
Pay
$117,800.00 - $200,300.00 Annually
Schedule
Not specified