Product Director, Business Capability Owner

Strategy, Vision & Roadmap

Define and own the platform vision, multi-year roadmap, and product strategy aligned with enterprise priorities.
Translate business strategy into a prioritized transformation roadmap.
Maintain alignment between platform initiatives and measurable business outcomes.

Business Process Ownership & Optimization

• Own the end-to-end business processes for the assigned capability.
  Drive process standardization, simplification, automation, and continuous improvement.
  Identify opportunities to improve operational efficiency and user experience while ensuring compliance and controls.
  Advance business process maturity through defined metrics and governance.

Product & Technology Ownership

• Serve as the business product owner for supporting applications and technologies.
  Partner with ETI and architecture teams to deliver scalable, integrated solutions.
  Oversee platform data integrity, reporting, integrations, and technology value realization.

Agile Product Management

• Own and prioritize the product backlog based on business value.
  Develop business requirements and user stories with clear acceptance criteria.
  Lead agile delivery planning in partnership with cross-functional teams.
  Manage platform enhancements through the Enterprise Transformation Office intake process.

Governance, Prioritization & Funding

• Lead governance for platform prioritization, funding, and enhancement decisions.
  Develop and manage the platform's annual Book of Work and investment roadmap.
  Represent the platform within enterprise planning and steering committees.

Stakeholder & Vendor Management

• Serve as the primary liaison between business leaders, operations, ETI, AI teams, and vendors.
  Build strong partnerships with stakeholders to gather feedback and prioritize enhancements.
  Manage vendor relationships, licensing, product roadmaps, and contract value.

Performance & Continuous Improvement

• Define and monitor KPIs to measure platform health and business outcomes.
  Drive continuous improvement using user feedback, operational metrics, and value realization.
  Report platform performance to ETO leadership and governance committees.

Risk & Compliance

• Ensure platform changes comply with regulatory, audit, security, and internal control requirements.
  Partner with Risk, Compliance, and Security teams to proactively manage risk.

Leadership

• Lead and develop cross-functional teams, including business analysts, process SMEs, delivery leads, and change management resources.
  Foster collaboration across business functions, ETO, AI, ETI, and global delivery teams.
  Champion agile ways of working and a culture of innovation.

Basic Qualifications

• Bachelor's degree required.
  14+ years of experience in product management, business process ownership, enterprise transformation, or related leadership roles.
  Demonstrated experience leading agile product delivery and managing product roadmaps and backlogs.
  Strong knowledge of business process design, optimization, and enterprise technology platforms.
  Experience leading governance, prioritization, portfolio management, and funding processes.
  Excellent executive communication, stakeholder management, and influencing skills.
  Proven ability to balance strategic vision with operational execution while delivering measurable business value.

Preferred/Desired Qualifications

• MBA or other advanced degree preferred.
  Relevant product/agile certifications (e.g., SAFe Product Owner/Product Manager (POPM), Certified Scrum Product Owner (CSPO), or similar Agile certifications).
  Experience managing enterprise software vendors and influencing product roadmaps.
  Professional services experience is highly preferred, especially in supporting business development, sales, client onboarding, engagement management, or service delivery platforms.
  Experience leading enterprise-wide transformation initiatives within a matrixed organization.