Product Development Sample Support Supervisor

Position Overview

The Product Development Sample Support Supervisor oversees and supports the day-to-day operations of the Product Development Sample process. This role ensures samples are accurately tracked, reviewed, organized, and managed to improve merchandise quality. The Supervisor acts as a leader for the PD Sample Coordinators, providing guidance, support, and effective problem-solving while partnering closely with the PD Sample Manager, merchants, vendors, and cross-functional teams. The goal is to maintain a consistent, efficient, and reliable PD Sample process that reduces merchant workload and allows them to focus on other business needs.

A Day In The Life

• Team Leadership & Support:

  • Provide day-to-day guidance and support to the PD Sample team
  • Set clear expectations for workload, accuracy, timelines, and quality standards
  • Prioritize daily and weekly workloads to meet business needs
  • Delegate tasks effectively across coordinators to support workload balance and efficiency
  • Train and educate new PD coordinators on sample process, tools, and best practices
  • Coordinate sample flow and coordination

• Support Quality Process Review:

  • Support and oversee quality checks, ensuring coordinators consistently review color accuracy, weight, construction, and craftsmanship
  • Assist with sample reviews when issues or discrepancies are identified
  • Ensure quality callouts are documented, communicated, and followed through
  • Partner with merchants to review and clarify quality concerns or feedback
  • Apply product knowledge to understand and assess product from a construction perspective

• System & Data Maintenance:

  • Ensure coordinators consistently and accurately enter sample data into internal sample tracking tool
  • Support in testing and provide feedback on tools under development with IT
  • Lead efforts to ensure images, documentation, and approvals are uploaded and maintained properly
  • Identify process gaps and recommend improvements

• Cross-Functional Collaboration:

  • Develop and maintain working relationships with cross-functional departments and vendors with a full understanding of the product development sample process
  • Partner with Corporate Facilities to maintain organization, storage, and effective use of physical sample space
  • Represent the PD Sample Coordinator team in meetings as needed

Qualifications

• 3+ years of product development, sample management, or related experience
• Prior experience leading a team
• Proficiency in Microsoft Office
• Experience with PLM or sample tracking systems preferred
• Bachelor's degree preferred

Benefits

• Competitive wages
• Flexible hours
• Associate discount
• Medical, dental, and vision coverage
• Life and disability insurance
• Paid time off
• Paid holidays
• 401(k) plan

Company Information

• Burlington is an equal opportunity employer committed to workplace diversity
• Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location
• Min-Mid $65,000.00 - $80,000.00