Product Designer, Trust & Risk

About the role

We’re looking for a Product Designer to join our Trust & Risk team. Your role will involve designing tools, workflows, and user experiences that help detect policy violations, reduce fraud and abuse, enforce platform decisions with precision and fairness, and support users through education, actioning, and appeals.

Responsibilities

• Design end-to-end experiences that protect marketplace integrity while minimizing friction for legitimate users
• Collaborate with cross-functional teams to translate complex policies, workflows, and risk signals into intuitive product experiences
• Create wireframes, prototypes, and polished visuals that bring clarity to ambiguous Trust & Risk problems
• Design experiences that make enforcement decisions feel clear, fair, human, and actionable
• Support internal teams who review reports, moderate content, investigate fraud, and resolve user issues through efficient, usable tooling
• Contribute to the broader design system while advocating for accessibility and inclusive user experiences
• Use data, research, and feedback to improve existing tools and identify new opportunities to reduce harm and build user trust

Requirements

• 5+ years of experience in Product Design with a strong portfolio of shipped work
• Strong interaction and systems thinking—you can untangle complex flows and design for edge cases
• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.)
• Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces
• Experience in e-commerce, marketplace platforms, or supply chain management is a plus

Qualifications

• Passionate about creating thoughtful, scalable systems that protect buyers and sellers and strengthen trust across our marketplace
• Biased toward action and genuinely curious about what you're building
• Comfortable figuring things out as you go

Skills

• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.)
• Strong interaction and systems thinking
• Excellent communication and collaboration skills
• Proven experience designing zero-to-one products or new platforms
• Experience in e-commerce, marketplace platforms, or supply chain management

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retail: 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• All Whatnauts are expected to develop a deep understanding of our product
• Compensation Range: $153K - $235K