Product Designer - Remote

About The Role

We’re hiring a Staff Product Designer for our Benefits team to design and launch a new product offering aimed at transforming how small businesses manage employee benefits. This role involves leading the end-to-end design process, from initial problem framing to MVP development, with a focus on creating clear, human-centered experiences that simplify complex benefits workflows.

Qualifications

• Proven experience in product design, UX/UI, or service design, preferably within AI-enabled products
• Strong understanding of human-in-the-loop workflows, fairness, privacy, and trust principles
• Experience designing AI-assisted decision-making systems and integrating AI behaviors responsibly
• Expertise in redesigning service blueprints where AI automates workflows and escalates cases to humans
• Data-driven mindset with experience partnering with analytics and AI teams to define success metrics and evaluate impact
• Strong collaboration skills to influence cross-functional strategy and resolve complex trade-offs
• Experience mentoring, coaching, and building onboarding or training programs to elevate team capabilities
• Proficiency in using AI-assisted development tools for rapid prototyping and production-quality UI delivery
• Excellent communication skills, with the ability to articulate design rationale and influence stakeholders

Responsibilities

• Lead discovery and design efforts for new Benefits products, from problem framing to MVP definition, grounded in real employer and employee workflows
• Design comprehensive end-to-end service experiences across employer, employee, and internal operations workflows
• Identify opportunities where AI can reduce complexity while maintaining transparency and decision control
• Design AI-assisted decision points that empower customers to make confident choices
• Define safety, scalability, and guardrails for AI systems, including objects, rules, states, and exception paths
• Shape data models and UX to facilitate collaboration between humans and AI, ensuring clarity and reducing errors
• Establish product feedback loops to continuously improve AI performance, including success metrics and human-in-the-loop review patterns
• Utilize AI-assisted development tools to prototype and ship high-quality UI components efficiently in collaboration with engineering teams
• Partner with cross-functional teams to set principles for fairness, privacy, and responsible AI usage
• Redesign service blueprints to incorporate AI automation and escalation pathways with transparency
• Define strategic experimentation plans, track impact, and iterate based on data insights
• Mentor team members, build reusable design patterns, and promote best practices in AI-integrated design

Benefits

• Competitive salary packages aligned with experience and location, ranging from $146,000 to $222,000 annually
• Equity options to participate in the company's growth and success
• Comprehensive health, dental, and vision insurance plans
• Flexible work arrangements, including hybrid options in select locations
• Generous paid time off and holiday policies to support work-life balance
• Professional development programs, training, and mentorship opportunities
• A collaborative and inclusive company culture that values diversity and innovation
• Access to cutting-edge AI tools and technologies to enhance your design work