Product Designer, Payments
Whatnot · New York, NY · 3 mo ago
On-siteInformation Technology$153k–$235k/yrFull-time
What You’ll Do
- Design payment and value experiences across checkout, payouts, wallet, refunds, credits, coupons, gift cards, and emerging balance products on web and mobile.
- Translate payment infrastructure, compliance, tax, and financial integrity requirements into intuitive product experiences.
- Create wireframes, prototypes, and polished product experiences for ambiguous, high-stakes money movement problems.
- Help unify fragmented payment experiences across live, marketplace, tips, offers, and other purchase surfaces.
- Use data, research, and experimentation to improve conversion, reduce payment friction, and increase buyer and seller confidence.
- Contribute to the design system while advocating for accessibility, inclusivity, and scalable global patterns.
- Design for live shopping constraints, where speed, clarity, and trust matter across auctions, flash sales, subscriptions, and other high-throughput moments.
People Who Do Well at Whatnot
- Comfortable figuring things out as they go.
- Biased toward action.
- Genuinely curious about what they're building.
- Care more about outcomes than credit.
- Stay close to the product and the people using it.
Experience and Skills
- 5+ years of experience in Product Design with a strong portfolio of shipped work.
- Strong interaction and systems thinking—you can untangle complex flows and design for edge cases.
- Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.).
- Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing.
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
- Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces.
- Experience in e-commerce, marketplace platforms, or supply chain management is a plus.
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retailer; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- All Whatnauts are expected to develop a deep understanding of our product.
- Compensation Range: $153K - $235K