Product Designer, (Consultant, Experience & Design)

Your Responsibilities In This Role

• Conduct user research with platform stakeholders to identify pain points, validate assumptions, and inform design decisions.
• Design end-to-end user journeys and service workflows that improve customer onboarding and platform usability.
• Create wireframes, prototypes, and interactive mockups using Figma to communicate design concepts and validate solutions.
• Perform usability testing with end users to evaluate design effectiveness and identify areas for improvement.
• Ensure all designs meet federal accessibility standards and support inclusive user experiences.
• Collaborate with engineers, product managers, customer success teams, and stakeholders to translate user needs into intuitive platform experiences.
• Facilitate discovery workshops to align cross-functional teams around user-centered platform enhancements.
• Develop service blueprints and customer experience artifacts that improve platform adoption and service delivery.
• Analyze user feedback and usability findings to recommend improvements that enhance customer experience and platform adoption.

Fearless Impact

The Impact You Will Create in this Role:

• Collaborates with cross-functional teams
• Earn the trust of your customers and teammates by delivering world-class services.
• Be reliable in completing assigned objectives on time.
• Alert your teammates and supervisor immediately when you think a deliverable is at risk.
• Gather intelligence and listen to what your client, other people within the customer's organization and other contractors say about your project, and report back to your Fearless teammates and supervisor (whether it's good, bad or just informational).

Fearless Customer Impact

• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise

Work Experience

Project Specific Skill and Experience Requirements:

• Minimum of 4 years of experience in UX design, product design, or related roles.
• Bachelor's degree in Human-Computer Interaction, Design, Computer Science, or related field, or equivalent work experience.
• Ability to obtain and maintain Public Trust clearance.
• Proven experience conducting user research and synthesizing findings into actionable design recommendations.
• Strong proficiency with Figma or similar design and prototyping tools.
• Demonstrated experience designing user journeys, service workflows, and wireframes for digital platforms.
• Experience facilitating discovery workshops, stakeholder interviews, or design sessions with cross-functional teams.
• Experience performing usability testing and incorporating feedback into iterative design improvements.
• Experience translating user research and business requirements into user-centered design solutions for complex digital products.
• Working knowledge of accessibility standards and inclusive design practices.

Preferred Experience

• Experience supporting federal government, healthcare, or other highly regulated environments with accessibility and human-centered design requirements.
• Experience designing for enterprise data platforms, cloud services, or internal tools supporting technical users.
• Familiarity with design systems and scalable component libraries.

Fearless Skills and Competencies

• Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships, and draw logical conclusions to develop effective solutions.
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
• Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery.

Required Level of Proficiency

Practical Application: You can complete tasks in the required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.

Physical Requirements

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Compensation

The salary range for this position is minimum $77,326, midpoint $100,524, maximum $125,655, with a hiring range of $77,326 - $112,000. This position is eligible for a discretionary bonus based on individual and company performance criteria.

Benefits

For full-time team members (starting day one):

• Flexible, life-friendly schedules
• 100% coverage for our medical HSA plan + HSA contributions
• Dental & vision covered 100% for you and your dependents
• Competitive premiums for HMO/PPO and dependent coverage
• 401(k) with 4% match & immediate vesting
• Paid Parental Leave and 12 weeks paid FMLA
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave
• Up to 15 days for Jury Duty and Bereavement Leave
• Education, wellness, and tech allowances
• Referral bonus: $6K–$12K for each successful referral
• Pet insurance & discount plans
• Employee Assistance Program (EAP)
• Legal support, life insurance, disability coverage
• Performance-Based Bonuses: We believe your impact should be recognized. Our bonus program rewards both shared company success and individual contributions.