Product Designer- AI

About the role

As a Product Designer at Promise, you’ll take the lead on turning ambiguous, horizontal problems into beautiful, intuitive product experiences that scale across products and customers. You will be a strategic partner to Engineering, Product, and Deployment Strategists, shaping strategy and driving clarity from discovery through shipping.

Responsibilities

• Shape design strategy for key product investments.
• Bring structure to amorphous, cross-cutting problem areas; define product primitives and patterns others can build on.
• Create flows, interactions, and high-fidelity UIs that simplify complex, real-world workflows for residents, caseworkers, and operational teams.
• Prototype to learn. Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build.
• Design for AI. Shape how AI surfaces in our product - from income verification and eligibility automation to intelligent payment plans. Design experiences that make AI behavior legible, trustworthy, and recoverable when it's wrong.
• Evolve our design systems. Maintain and extend accessible, scalable components; ensure quality and coherence across surfaces.
• Partner across the business. Work shoulder-to-shoulder with PM/Forward Deployed Engineering to ship; collaborate with Sales to gather field insights, shape narratives, and enable adoption.
• Raise the bar. Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence.
• Close the loop. Instrument and learn from usage, support tickets, and qualitative research to iterate quickly post-launch.

Requirements

8+ years designing complex, multi-surface digital products (or equivalent impact), including substantial ownership at a senior IC level. A portfolio that demonstrates exceptional UI and interaction design, UX problem-solving, and simplification of gnarly, horizontal problems. Systems thinking and experience building/designing/evolving design systems at scale. Prototyping and research fluency—from framing hypotheses to running lightweight tests and synthesizing evidence. Storytelling and influence—clear writing, crisp visuals, and the ability to move a room from ambiguity to alignment. Cross-functional muscle—comfortable partnering with PM/Eng and collaborating with Sales/Success on narratives, demos, and feedback loops.

Qualifications

• Systems thinking and experience building/designing/evolving design systems at scale.
• Prototyping and research fluency—from framing hypotheses to running lightweight tests and synthesizing evidence.
• Storytelling and influence—clear writing, crisp visuals, and the ability to move a room from ambiguity to alignment.
• Cross-functional muscle—comfortable partnering with PM/Eng and collaborating with Sales/Success on narratives, demos, and feedback loops.

Skills

• Exceptional UI and interaction design, UX problem-solving, and simplification of gnarly, horizontal problems.
• Systems thinking and experience building/designing/evolving design systems at scale.
• Prototyping and research fluency—from framing hypotheses to running lightweight tests and synthesizing evidence.
• Storytelling and influence—clear writing, crisp visuals, and the ability to move a room from ambiguity to alignment.
• Cross-functional muscle—comfortable partnering with PM/Eng and collaborating with Sales/Success on narratives, demos, and feedback loops.

Benefits

Promise offers equity for all employees, 100% paid health coverage, hybrid work, and flexible time off. Additionally, the company provides reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible work schedule, with a requirement to collaborate in the office at least four days a week.