Product Design Lead, Customer Journey & Growth

This is a Utah-based hybrid position which will require some regular in-office days each week. Employment is contingent on passing both a background and credit check.

About Us

At BambooHR, we're building a people intelligence platform that transforms HR and sets people free to do great work. We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective. We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office. What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing.

About the Role

At BambooHR, we believe AI is a powerful partner in setting people free to do great work. We're leaning into intelligent tools to streamline workflows, giving us more time for high-impact innovation. As a Product Design Lead, you'll turn complex HR processes into effortless, human-centered user journeys while guiding a team of designers toward excellence. You'll collaborate equally with engineers and product managers, mentor designers who put the customer first, and earn trust through positive, measurable impact as you oversee design efforts for a specific product area. This role also calls for thoughtful exploration of emerging technologies, including AI, to improve customer efficiency, clarity, and decision-making.

Responsibilities

• Manage and mentor reports in a player/coach role as you create products that are easy and delightful to use
• Coordinate with Product Managers and Director of Product Design on staffing needs within your area of product responsibility
• Work with the Director of Product Design to align teams on quality, training, and professional development
• Participate in user research to guide product design decisions (contextual inquiry, usability testing, competitive analysis, etc.)
• Define, test, and iterate on interaction design for new and existing features (user flows, detailed wireframes, prototypes), including AI-assisted or AI-powered experiences where appropriate
• Experiment with AI tools and techniques within the design process to accelerate discovery, ideation, prototyping, and usability testing
• Collaborate with product manager and tech lead on planning and execution within your product area

Requirements

• Proven track record of designing successful SaaS-based software products and features from scratch—starting at initial research and discovery, through concept design/iteration, to completed product launch and continued improvements
• 6+ years of product-based UX design experience working on complex desktop, web, and/or mobile software apps
• 2+ years of managing or mentoring other designers
• Experience mentoring and growing individual contributors
• Portfolio demonstrating a high level of expertise in user research, information architecture, interaction design, prototyping/testing, and visual UI design
• Experience exploring or shipping AI-assisted features, or demonstrates strong curiosity and judgment in applying emerging technologies to real customer problems
• Experience designing complex data visualization, reporting, or analytics solutions

Skills

We're looking to discuss:

• Your design skills as demonstrated through an in-depth portfolio review of previous, relevant, product design work
• Your ability to collaborate with a team of product managers, designers, and developers
• How you keep projects on track and progressing despite setbacks and unforeseen issues
• Your experience presenting ideas and designs to coworkers and customers
• Your ability to distill and communicate results of user research and demonstrate how it impacts the design
• How you're incorporating AI into your design process and evaluating new tools or workflows to improve efficiency
• Examples of how you've explored or delivered AI-enabled product experiences that create real value for customers
• How you have managed or mentored others

Benefits

• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace