Product Design Director (Individual Contributor), Customer Acquisitions and Management

About the role

We’re currently seeking a Product Design Director Individual Contributor (IC) to join our Customer Acquisitions and Management team, part of the Experience Design organization. In this role, you’ll lead design execution and elevate craft excellence across high-impact programs. The role involves navigating organizational complexity across multiple lines of business and managing matrixed stakeholders to deliver best-in-class customer experiences to core revenue-driving products.

Role Expectations

• Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One.
• Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes.
• Provide guidance, direction and mentorship to other design roles, such as product design, content design, research, operations, service design and motion design, and lead complex projects, directing the work of junior designers.
• Shape product direction and outcomes by leveraging deep product design expertise, user insights, and an understanding of the business. You'll drive alignment with cross functional senior leaders, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems.
• Champion voices of both customers and partners, modeling the mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
• Demonstrate expert knowledge of products, processes, our customers, competitors and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
• Bring innovative solutions, thoroughly explore the solution space, clearly articulate constraints and balance facts, priorities, technical limitations and data to inform decision making.
• Connect the dots across teams, portfolios, platforms and LOBs, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery and elevate the value of design.
• Present work across levels and job functions, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence senior stakeholders and achieve impactful results.

Basic Qualifications

• At least 8 years of experience in a product design role

Preferred Qualifications

• 10+ years of experience in a product design role
• Has experience in a design toolkit that spans product design, service design, and content design
• Experience leading high-impact, highly complex projects from strategy through delivery to market
• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models
• Experience working within an design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations