Product Delivery Strategist

About the role

Tabs is seeking a proactive and resourceful Implementation Manager to own the delivery of end-to-end customer projects, manage stakeholder communication, and translate customer needs into solutions. This role requires strong project management skills, technical acumen, and the ability to work in ambiguous environments.

Responsibilities

• Own delivery end-to-end: Take customer projects from scoping through launch, managing scope, timelines, and stakeholder communication across a range of project sizes and urgency levels.
• Act as a mini-PM: Clarify requirements, define scope, set milestones, and drive execution across internal and external stakeholders.
• Hold customers and teammates accountable to commitments.
• Translate customer needs into solutions: Partner with customers to understand their workflows, data, and operational realities, then map those needs to what Tabs can deliver — through existing functionality, creative configuration, or new builds.
• Partner with product and engineering: Identify gaps, escalate issues, and collaborate on solutions when out-of-the-box functionality isn't enough.
• Document learnings to inform the product roadmap.
• Investigate and resolve customer issues: Operate in an FDE-style capacity when needed — digging into customer environments, third-party tools (ERPs, CRMs, payment and tax vendors), and edge cases to unblock progress.
• Manage stakeholders: Build trusted relationships with customer-side operators, finance leaders, and system admins. Keep all parties aligned on priorities, risks, and next steps.
• Document and scale: Capture learnings, patterns, and playbooks so the team gets faster and sharper with every project.

Requirements

• 3+ years in implementation, solutions, customer onboarding, technical project management, or a similar customer-facing role at a startup or fast-paced SaaS environment.
• Demonstrated ability to scope and drive projects end-to-end in ambiguous environments, working with imperfect requirements and tight timelines.
• Strong technical acumen — able to assess a customer's stack, reason about APIs, data flows, and integrations, and design workflows that hold up in production.
• Excellent cross-functional communicator with experience managing customer relationships and internal stakeholders simultaneously.

Qualifications

• You're a proactive self-starter who thrives in ambiguity and doesn't wait for perfect requirements to move forward.
• You're resourceful and pragmatic — you gather context quickly, make reasonable assumptions, and find ways to unblock yourself and others.
• You communicate clearly across audiences, whether that's a finance leader at a customer, an engineer on your team, or a CS partner trying to keep a customer happy.
• You balance customer expectations with internal realities and build trust on both sides.
• You're a strong problem-solver and project manager who anticipates challenges, weighs tradeoffs between speed and quality, and drives projects to completion.
• You're systems-minded — comfortable reasoning about how pieces fit together, where edge cases live, and what could break — even if you're not the one writing the code.
• You're impact-driven and care about shipping outcomes that work for real users.

Skills

• Experience with SQL, Python, or equivalent programming languages.
• Familiarity with ERPs, CRMs, or payment/tax systems (e.g., NetSuite, Salesforce, QuickBooks).
• Advanced spreadsheet skills (Google Sheets / Excel).
• Experience working in or alongside finance, accounting, or B2B operations workflows.
• Prior FDE or forward-deployed style experience investigating live customer environments.

Benefits

• Competitive compensation and equity.
• Unlimited PTO.
• To provide up to 100% employer-covered monthly healthcare premiums (medical, dental, vision).
• Lunch provided via Sharebite, plus dinner for any later-in-office days.
• Parental leave up to 12 weeks.
• Tax-free commuter and parking benefits.
• Voluntary insurances (Life, Hospital, Critical Illness, Accident).
• Employee Assistance Program (Rightway).
• Free One Medical Membership.
• 401(k) plan.

Pay

Compensation Range: $100K - $136K

Schedule

Full-time Employee

Company Information

Tabs is an AI-native revenue platform for modern finance and accounting teams. Founded in 2023, Tabs has raised over $91 million from Lightspeed Venture Partners, General Catalyst, and Primary. The team is headquartered in New York and brings deep expertise in finance and AI.

Equal Opportunity Employer

We are committed to creating an environment where everyone can grow, contribute, and feel comfortable being themselves. Tabs is an equal opportunity employer. We welcome teammates of all identities and do not discriminate on the basis of race, ethnicity, religion, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic.