Product Delivery Specialist

About the role

ACV is a technology company that has revolutionized the automotive industry by building the most trusted and efficient digital marketplace for used vehicles. We are hiring a Product Delivery Specialist to ensure the ACV VIPER platform is installed and optimally configured for immediate value upon deployment.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Be primarily responsible for the installation, commissioning, and hand-off of Viper to end user customers.
• Oversee on-site installation of the VIPER hardware in dealer service drives.
• Review and approve pre-install assessments to certify customer readiness.
• Cook up and manage integrations with dealer DMS, service platforms and other similar software.
• Troubleshoot hardware, software, and integration issues during and after installation.
• Perform quality assurance checks on completed installations before customer handover.
• Escalate complex technical issues to engineering with detailed documentation and reproduction steps.
• Support remote diagnostics and resolution for post-launch issues during the 30-day adoption window.
• Execute the VIPER launch playbook across service drive and sales.
• Train customer staff and drive active scan volume from day one.
• Partner with Product and Engineering to communicate field-level bugs, feature requests, and integration gaps.
• Collect customer feedback and contribute to ongoing playbook improvements to ensure the ongoing success of the product.
• Contribute to the development of installation standards, checklists, and SOPs as the VIPER program scales.
• Travel nationally, to provide on-site support.
• Perform other duties as assigned.

Requirements

• Ability to read, write, speak and understand English.
• Minimum of 3 years experience in field technology implementation, technical onboarding, solutions engineering, preferable within automotive technologies.
• Experience with automotive dealer-facing systems (including but not limited to DMS, IMS, CRM, inspection software).
• Experience working with C-suite in customer relationship capacity.
• Comfortable working in an automotive environment.
• Ability to problem solve quickly using available resources.
• Ability to travel nationally (75% travel).
• Ability to understand and learn new technologies.

Qualifications

• Frequent bending and kneeling.
• Sitting and standing for long periods at a time.
• Exposure to vehicle fumes and exhaust.
• Use of hand- and power-tools.

Skills

• Technical expertise in automotive dealer-facing systems.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to adapt to changing priorities and deadlines.

Benefits

• Multiple medical plans including a high deductible, low cost health plan.
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance.
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance.
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation.
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company.
• Retirement planning through the Company’s 401(k).

Pay

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Schedule

Our schedule is flexible and can accommodate your needs. However, due to the nature of the role, there may be some travel required.