Product Delivery Specialist

About the role

ACV is a technology company that has revolutionized the automotive industry by applying innovation and data-driven solutions. We are hiring a Product Delivery Specialist to ensure the ACV VIPER platform is installed and optimally configured for immediate value upon deployment.

Responsibilities

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Be primarily responsible for the installation, commissioning, and hand-off of Viper to end user customers.
• Oversee on-site installation of the VIPER hardware in dealer service drives.
• Review and approve pre-install assessments to certify customer readiness.
• Cook up and manage integrations with dealer DMS, service platforms and other similar software.
• Troubleshoot hardware, software, and integration issues during and after installation.
• Perform quality assurance checks on completed installations before customer handover.
• Escalate complex technical issues to engineering with detailed documentation and reproduction steps.
• Support remote diagnostics and resolution for post-launch issues during the 30-day adoption window.
• Execute the VIPER launch playbook across service drive and sales.
• Train customer staff and drive active scan volume from day one.
• Partner with Product and Engineering to communicate field-level bugs, feature requests, and integration gaps.
• Collect customer feedback and contribute to ongoing playbook improvements to ensure the ongoing success of the product.
• Contribute to the development of installation standards, checklists, and SOPs as the VIPER program scales.
• Travel nationally, to provide on-site support.
• Perform other duties as assigned.

Requirements

• Minimum of 3 years experience in field technology implementation, technical onboarding, solutions engineering, preferable within automotive technologies.
• Experience with automotive dealer-facing systems (including but not limited to DMS, IMS, CRM, inspection software).
• Experience working with C-suite in customer relationship capacity.
• Comfortable working in an automotive environment.
• Ability to problem solve quickly using available resources.
• Ability to travel nationally (75% travel).
• Ability to understand and learn new technologies.

Qualifications

• Ability to read, write, speak and understand English.
• Physical Requirements: Frequent bending and kneeling, Work on ground and occasionally on a ladder, Sitting and standing for long periods at a time, Exposure to vehicle fumes and exhaust, Use of hand- and power-tools

Skills

• Technical expertise in automotive dealer-facing systems.
• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Benefits

At ACV, we offer competitive compensation packages and learning and development opportunities. We also provide multiple medical plans, short-term and long-term disability insurance, life insurance, dental and vision coverage, legal and ID protection, accident and critical illness insurance, generous paid time off, an Employee Stock Purchase Program, and retirement planning through the Company’s 401(k).

Pay

The compensation range for this position is listed in the "Job Details" section at the bottom of this posting. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

Schedule

Our schedule is flexible and can accommodate your needs. However, due to the nature of the job, there may be some travel required.

Company Culture

At ACV, we are committed to an inclusive culture in which every individual is welcomed and empowered to celebrate their true selves. We achieve this by fostering a work environment of acceptance and understanding that is free from discrimination. ACV is committed to being an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender, gender identity, gender expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Equal Opportunity Employer

No immigration or work visa sponsorship provided for this position.