Product Delivery Manager - Payments - Vice President

About the role

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation within Wholesale Payments, Small & Medium Business Product. You will focus on enhancing and optimizing product delivery to customers, developing solutions and efficiencies that facilitate successful and timely implementations in a structured manner.

Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Lead end-to-end product delivery including intake, dependency management, risk materiality assessment, IT sprint development, change management, marketing, communication, testing, operationalization, production readiness, and release management.
• Work with stakeholders across multiple lines of business to manage all resources, dependencies, and timelines, monitor and remediate blockers, and ensure adequate resourcing for the life of the project.
• Assist the Portfolio & Product Delivery Management Manager, Product Owners, and Product Managers with quarterly planning and book of work management.
• Manage and socialize comprehensive program plans, executive summaries, meeting minutes, risks, issues, and decisions, and maintain excellent data integrity within project management tools and repositories (such as JIRA, SharePoint, Confluence).
• Quickly identify risks, issues, define mitigation plans, and escalate appropriately while driving remediation.
• Drive strategic discussions, feasibility studies, root cause analysis, and help identify any product or process gaps.
• Engage with Scrum of Scrums, Scrum Masters, and Tech Leads across multiple product areas to keep pulse on IT and non-IT related activities.
• Exhibit thought leadership with a client-focused approach to develop solutions that are impactful for clients and contribute to business growth.
• Assist with coordination of activities executed by User Acceptance Testing, Marketing, Communication, Sales, and Operations workstreams.
• Assist in identifying opportunities to enhance operational model efficiency and promote ongoing development.

Requirements

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Must be motivated and productive working in a matrixed organization and demonstrate strong partnership and collaboration skills to drive cross-functional teams.
• Must possess a positive, team-oriented attitude and carry the culture and values of JPMorgan Chase.
• Must possess strong leadership skills as well as strong organizational skills to plan, organize, and manage resources and tasks.
• Must have a strong ability to analyze opportunities, recommend solutions, and communicate effectively and confidently (both verbal and written).
• Must possess an understanding and have experience dealing with external vendors.
• Must have sharp communication and presentation skills, and be comfortable interacting with and presenting to all levels of management.
• Willingness to use AI for process improvement.
• Strong working knowledge of JIRA and Microsoft suite to include PowerPoint, Project, Visio, and Excel.

Preferred Qualifications

• Working knowledge of Monday.com.
• Proficient knowledge of the product development life cycle, design, and data analytics.
• PMP Certification or Certified Scrum Master desired.
• Experience working with Agile and hybrid methodologies.
• Experience working with Third Party vendors/vendor management.
• Payments and point of sale solutions expertise desired.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Pay

Competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.