Product Delivery Manager- Client Onboarding

Job Responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm's risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
• Direct the principal activities across the end-to-end product delivery journey—intake, dependency management, release and deployment, and product operationalization—with a focus on feasibility and readiness
• Maintain a transparent portfolio view of timelines, cross-team dependencies, and environmental constraints; identify and resolve blockers early
• Monitor product performance and delivery flow; translate insights into efficiency gains and coordination improvements
• Own and continuously improve the change management framework across functional partners, integrating risk, controls, compliance, and regulatory requirements
• Lead collaborative forums on resource planning, dependency risk, and deployment techniques; ensure fit-for-purpose environments and tooling
• Foster a culture of continuous improvement, operational excellence, and outcome orientation across COS and P&T

Required Qualifications, Capabilities, And Skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Proven leadership of enterprise-wide release and deployment practices; demonstrated ability to manage timelines, dependencies, and production readiness at scale
• Advanced knowledge of the product development lifecycle and SDLC; strong technical acumen across architecture and design, CI/CD, testing automation, and service operations
• Proficiency in data and analytics to inform prioritization, measure performance, and drive decisions
• Deep experience with risk, controls, compliance, and regulatory requirements embedded in delivery
• Excellent communication and stakeholder management; ability to lead through influence and drive cross-functional outcomes
• Strong structured problem-solving skills (hypothesis-driven analysis, root-cause identification, prioritization) and the ability to translate complexity into clear executive narratives and decision-ready materials

Preferred Qualifications, Capabilities, And Skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience delivering automation and/or AI-enabled capabilities (e.g., workflow automation, decision support, intelligent document processing, or AI-assisted operations), including requirements shaping, backlog management, and post-implementation performance tracking
• Familiarity with responsible AI and automation control considerations in a financial institution environment (e.g., governance, documentation, monitoring, and policy adherence), with the ability to partner effectively with risk and control stakeholders