Product Delivery Lead

Core Responsibilities Drive programs and projects from planning and scope definition through testing, release and iteration, and go to market, across all phases of the life cycleOwn the delivery plan and track every deliverable against it to ensure on-time, on-scope and on-budget deliveryAct as the single point of contact for all delivery streams: software development, system and infrastructure integrations, certifications, quality assurance and production deploymentIdentifies, tracks and eliminates team impediments and process bottlenecksResolve and escalate cross-team issues and blockers early, before they affect the scheduleCoordinate across engineering, product management, design, security, network and business stakeholders to maintain transparency and manage expectationsManage and track all deliverables to the work/project plan, own the plan, ensure on time, on scope and on budget delivery. Collaborate with other delivery leads and engineering managers to align resources to the planWork directly with clients at all levels of management, including C-level, to define scope and high-level and detailed requirements, which lead to a delivery planManage relationships with clients, partners, integrators, vendors and internal teams throughout each engagementEstablish communication plans and provide frequent updates to all internal and client stakeholdersPartner with other project managers, delivery managers, scrum masters and senior leaders on resource allocation, prioritization, refinement and schedulingRecommend internal process, policy, and quality improvementsFoster a culture of teamwork, collaboration, proactive and positive communication Required Qualifications Bachelor's degree or higher in Computer Science, Management, MIS, Engineering or a related discipline3-5+ years delivering software development and related IT projects across multi-faceted teamsDemonstrated experience managing multiple concurrent work streams across a program or major clientsExperience working with both enterprise-level clients and fast-moving agile projectsExperience interfacing with external and internal stakeholders, SMEs and C-level personnelExperience translating business processes, architecture discussions and requirements into clear deliverablesPossess an eagerness to learn the details of the platform, infrastructure, and services we provide, both technically (how they work) and from a merchant’s perspective (how they are used) Desired Skills Strong leadership, decision-making and problem-solving skillsPolished communicator: well organized, detail oriented and hands onAbility to turn client issues and requests into clear deliverables and well-structured plansEagerness to learn how the platform works technically and how merchants use itComfortable in a fast-paced, entrepreneurial environmentExperience within the payments and/or financial services industry a plusExperience with hands on coding is a plus