Product Counsel

Responsibilities

• Provide legal review and analysis on account restrictions, closures, and general account status, specifically considering consumer protection and fraud/scam issues. Focus on KYC/KYB/CIP requirements and fraud and security obligations.
• Guide product, customer support, sales, account management, and other teams on consumer protection and business issues such as disputes, complaints, account takeovers/identity theft, and various consumer privacy regimes.
• Advises on the construction and management of AI products, including AI partner integrations, chatbots, and agentic AI tools.
• Builds trusted relationships with business partners, stays informed on key product developments, and provides legal advice related to consumer protection issues, particularly related to disputes.
• Drafts and/or reviews policies, processes, and procedures related to consumer protection issues, particularly as it relates to disputes.
• Drafts and reviews customer communications, particularly as it relates to dispute issues.
• Collaborates closely with other support teams (tax, compliance, accounting, outside counsel) to provide seamless support to business partners.
• Stimulates creative ideas and insights into how legal frameworks can support new product developments and customer experiences.

Qualifications

• A Juris Doctor (J.D.) degree and active membership in at least one state bar required.
• Significant experience dealing with consumer protection issues.
• Expertise in financial services, consumer protection, and business laws (KYC/CIP, Regulation Z, Regulation E, UDAAP, UDAP).
• Familiarity with consumer and business privacy regimes.
• Familiarity with AI governance frameworks as applicable to technology products.
• Excellent drafting skills.

Soft Skills

• Excellent active listening and practical communication skills.
• Fluency translating legal advice into actionable guidance for creative products and collaborators.
• Strong writing skills (including drafting clear, actionable legal advice, concise legal terms).
• Ability to quickly adapt and reorient in an evolving regulatory and business environment.
• Sound, practical business judgment, and creativity solving problems.
• Familiarity and comfort with technology, including use of Slack, Google Suite, and AI tools.
• Familiarity with disputes issues and advising on the legal and regulatory aspects of disputes, payments, and fraud issues in the technology space.