Product Consultant -Oracle Retail Solutions

Tata Consultancy Services · Minneapolis, MN · 3 mo ago

Marketing$120k–$175k/yrFull-time

RMS (Retail Merchandising System): Item, supplier, cost, and purchase order management.
RPM (Retail Price Management): Pricing, promotions, and markdowns.
ReIM (Retail Invoice Matching): Invoice matching and cost reconciliation.
ReSA (Retail Sales Audit): POS data validation and store-level reconciliations.
Allocation / RWMS / SIM: Stock movement, allocation, and replenishment processes.

Provide L2/L3 support for Oracle RMS and its integrated suite (RPM, ReIM, ReSA, Allocation, RWMS, SIM).
Investigate, troubleshoot, and resolve production issues related to Item setup, purchase orders, inventory, and cost discrepancies.
Perform root cause analysis (RCA) for recurring issues and implement preventive actions.
Support daily and periodic batch processes, EOD (End-of-Day), and EOW (End-of-Week) cycles.
Ensure accuracy and consistency of data flow between RMS and other systems (POS, Finance, Warehouse, etc.).
Maintain configuration parameters and system setups across RMS modules.
Manage data correction scripts, SQL fixes, and mass data updates in coordination with DBAs.
Support patch deployments, upgrades, and functional testing.
Maintain documentation of configurations, data mappings, and system interfaces.
Conduct functional, regression, and integration testing for new releases and patches.
Collaborate with business teams to validate system fixes and enhancements in UAT environments.
Ensure all system changes follow IT governance and audit standards.
Partner with Merchandising, Finance, Supply Chain, and IT Operations teams to identify and resolve business process issues.
Provide data analysis and reporting support using SQL queries or standard RMS reports.
Train and guide L1 support and business users on common troubleshooting techniques.
Document known issues, workarounds, and SOPs to enhance team efficiency.

$120,000 - $175,000 per year

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