Product Concierge Specialist/ Sales Consultant Trainee

About the role

Our Audi dealership in Westlake is seeking a Product Concierge Specialist/Sales Consultant Trainee. This role contributes to the success of Rusnak Automotive Group by ensuring customers have a full understanding of their vehicle’s operation and providing key assistance to management and the sales department. The dealership also offers a comprehensive benefits package including professional development, competitive pay, and various perks.

Responsibilities

• Effectively and efficiently performs detailed customer education and delivery on all models
• Ensures vehicles meet all pre-delivery checklist requirements
• Programs personalized settings prior to customer delivery
• Sets expectations for length of delivery of vehicles
• Affords personalized attention to every customer experience
• Explains and demonstrates vehicle features and technologies, focusing on customer comfort and retention
• Follows up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional feature operations
• Resolves customer inquiries for vehicle technology issues
• Directs customers to additional information resources
• Conducts owner clinics on a consistent basis (e.g., new owner clinics, franchise infotainment how-to workshops)
• Utilizes CRM daily to assist in responding to new leads promptly
• Follows up with “Lost Sale” prospects to ensure satisfaction
• Consistently provides assistance to customers in service waiting areas
• Assists customers at the service drive with vehicle inquiries
• Visits the customer lounge to introduce Product Concierge services and share valuable vehicle technology insights with customers
• Efficiently and effectively trains team members on key vehicle technologies
• Trains the sales and service staff on key technologies and how to best explain and demonstrate them to a customer
• Answers product questions on the telephone and during walk-ins
• Troubleshoots vehicle technology features
• Troubleshoots vehicle system features
• Effectively assists management in department scheduling, planning, and customer service
• Assists in directing and scheduling of all department employees, ensuring proper staffing at all times
• Actively shares responsibility with the sales manager for planning and leading sales meetings
• Regularly attends managers' meetings and assists in preparation
• Assists (GSM) or (SM) with proactive planning and implementation of various projects
• Ensures that dealership policies and procedures are followed by salespeople
• Provides administrative support as needed for the Sales department
• Reports all new and used sold vehicles to MFR
• Arranges all vehicle transportation to the customer as needed
• Ensures consistent follow-up with customers after a vehicle is sold
• Updates all new and used vehicle inventory consistently and in a timely manner
• Regularly stocks vehicles in ADP in a timely manner
• Assists the Sales department by providing exceptional customer experience
• Actively shares responsibility with sales consultants in following proper follow-up procedures as required by Dealership
• Promptly and professionally greets all guests that enter the Dealership according to “The Rusnak Standard”
• Assists the Sales department with overflow of walk-ins and ensures all guests are assisted by directing them to the appropriate person or location
• Ensures that dealership policies and procedures are followed within all transactions conducted
• Provides administrative support as needed for the Sales department such as with phone calls, follow-up documentation, etc.
• Proactively becomes highly proficient with all brand product knowledge
• Completes brand training and is certified at the end of each fiscal quarter

Qualifications

• A minimum of 1 year in position of Customer Service or similar positions in Automotive, Retail, Sales, Hospitality industries
• A minimum of 1 years in position of Sales Assistant or similar positions in Automotive, Retail, or Sales Industries
• Current California Driver License with clean Department of Motor Vehicle driving record
• Required: Current California Sales License
• Good verbal and written communication skills