Product Commercialization Associate (Operations Associate)

About the role

The Product Commercialization Associate - Operations Associate will play a crucial role in implementing new healthcare products and services, managing projects, and driving the patient experience. This position requires a strong background in program development and process improvement, with experience in a fast-paced, healthcare-focused environment.

Responsibilities

• Lead the implementation of new healthcare products and services, ensuring seamless integration into existing workflows.
• Manage and coordinate all aspects of project management including budgets, resource utilization, tasks, schedules, issues, risks, and risk mitigation plans, change management, and status reporting to stakeholders and steering committees.
• Design and build efficient workflows, optimizing processes for maximum effectiveness.
• Collaborate with cross-functional teams to align product operations with overall business objectives.
• Execute service and outcomes contract requirements and track ongoing performance.
• Drive the revenue cycle processes for bundle payment operations including claims processing, payment receipt, and payment distribution in collaboration with the revenue cycle team.
• Drive the implementation and iteration of new technologies to support day-to-day operations (e.g., ZenDesk).
• Develop and maintain documentation for product operations, including standard operating procedures and training materials.
• Provide support and training to team members on new product features and operational procedures.
• Support improvement efforts through the development and tracking of metrics, reports, and dashboards to communicate financial and operational objectives.
• Collaborate with the analytics team to determine areas of clinical quality improvement and operational optimization.
• Troubleshoot and respond to issues raised by customers (clients, patients and partners).
• Identify gaps in patient experience and propose solutions to make the patient’s journey seamless.
• Design presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations.
• Support workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners.
• Effectively communicate and collaborate with all levels of staff, from leadership to front-line personnel.
• Present findings and strategic recommendations in formal and informal settings to project stakeholders and leadership with focus on product growth.

Qualifications

• Bachelor’s Degree required
• 2 years of professional experience in a fast-paced work environment; experience in healthcare industry is a plus
• Expertise in Microsoft Office Suite (PowerPoint, Excel, etc.)
• Experience with electronic medical records, Epic (preferred)

Additional Skills and Qualities

• Strong written and verbal communication skills
• Strong analytical and trouble-shooting skills
• Self-motivated team player
• Highly organized, structured, and detail-oriented