Product Cancellation Specialist
About the role
The Product Cancellation Specialist will manage aspects of the aftermarket product cancellation process upon voluntary or involuntary payoff of Veros Credit loans. This role involves researching and working closely with dealerships, after market providers, and internal departments to investigate and remedy outstanding ancillary refunds owed to customers.
Responsibilities
- Maintain business relationships with existing dealers and customers.
- Communicate with Dealer Marketing Managers, Regional Managers, and Dealer partners to resolve outstanding Aftermarket product cancellations.
- Routinely communicate with Finance Managers, dealerships, Regional Managers, and accurately track, follow up, and perform regular action plans to resolve outstanding product cancellations.
- Cookordinate with dealer partners and providers for prompt collection of refunds owed to customers.
- Aid dealer partners and providers in devising a strategy to expedite the amounts owed and work closely with management on all aspects of the refund/rebate process.
- Update account information in accordance with established procedures and security guidelines and perform accurate account documentation.
- Follow and ensure compliance with all company policies and procedures.
Requirements
- Preferred 1+ year(s) of experience in the customer service and/or collections field, preferably in the subprime auto finance industry.
- Effective communication, negotiation, and problem-solving skills.
- Effective organizational skills with an emphasis on attention to detail.
- Ability to read, interpret, and apply federal, state, and local collections regulations.
- Ability to interact with others in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
Benefits
- Medical, Dental, and Vision Insurance
- Life Insurance
- Flexible Spending Accounts (FSA)
- Accident, Hospital, Indemnity Insurance
- Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
- Employee Assistance Program (EAP)
- 401(k) Plan
- Tuition Reimbursement
- Paid Holidays
- Paid Time Off (PTO)
- Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
- Referral Bonus
- Quarterly lunches
- Daily fresh fruit
- Office Starbucks Coffee/Latte/Espresso Machine
Pay
$20.00 - $23.00 per hour
Schedule
Not specified
Qualifications
Not specified
Skills
Not specified
Benefits
Not specified
Company Information
Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day.
About Veros Credit
Veros Credit, LLC is an equal opportunity employer. This Organization Participates in E-Verify