Product Assurance Specialist -Live Event Control

Who We're Looking For

Someone that has spent a decade (or more) behind a Hog console. You know the platform not just from the programmers seat, but from the road—the festivals, the tours, and the real-world pressure of getting a rig show ready.

What You'll Do

• Perform hands-on verification of Hog software and console behavior across current platforms and configurations (e.g., Tour Hog, Flex Hog, Road Hog 4-21 and Full Boar 4), with attention to interoperability and real-world networked systems
• Evaluate new features with a critical programmers eye: do they support practical workflows used by working lighting programmers and designers across touring, theatre, broadcast, and large-venue production? Do they hold up in a networked multi-console rig under show conditions?
• Partner directly with R&D and Product Management to identify edge cases, workflow gaps, and opportunities for improvement—your field experience is the asset
• Reproduce, document, and advocate for bug fixes with the context of someone who has felt those issues mid-show
• Engage with ETC's professional user community and bring broad practitioner-level insight to internal discussions, helping ensure feedback reflects multiple disciplines—not just a single personal workflow
• Help define quality benchmarks that reflect the demands of touring, broadcast, and large-venue production

What You Bring

• About 5 years, or more, of hands-on Hog console programming experience—Hog platform fluency is essential
• A track record in professional live production: touring, concert, theatrical, broadcast, or large-scale events
• Deep familiarity with networked console systems, show file architecture, and real-world troubleshooting
• Strong instincts for what correct looks and feels like from an operators perspective
• Comfort communicating technical findings clearly, in writing and in conversation with engineers
• Working knowledge of DMX and IP-based lighting networks (e.g., Art-Net, SACN)—required

Why ETC

• ETC's Hog Family powers some of the world's most demanding shows. As part of our team, you'll have a direct hand in where the platform goes next—and you'll see your work in action everywhere from arena tours to broadcast studios.
• We offer competitive compensation, excellent benefits, and a team culture that's collaborative and passionate.

Representative Responsibilities

• Participate in product requirements and design definition, contribute product assurance requirements to project plans and product designs.
• Interacts with engineering team to define, document, analyze, and perform tests for products and system integration.
• Have an in-depth knowledge of a Product line within a product family.
• Develop and execute Product Assurance program for new products and modifications to existing products.
• Execute system integration test plans involving products interacting on a Network.
• Review product requirements for testability, ambiguity, and consistency.
• Report product defects via defect tracking database, following defects to resolution.
• Provide technical support to internal and external customers.
• Participate in ISO on the job training.
• With some assistance, produces Product Assurance program schedules and time estimates.
• Acquire and maintain test equipment.
• Has a working knowledge of commonly used tools and applications in R&D.
• Has a working knowledge of a Specific Product family in R&D.
• Learn department and corporate policies, procedures and plans.
• Schedule and attend identified training classes.
• Performs other duties as assigned.
• Completes special projects and assignments in a positive and timely manner.
• Demonstrates basic written/verbal skills.
• Listens/gives constructive feedback.
• Good group interaction skills.
• Participates as a team member, works effectively in a team environment.
• Ability to follow directions and project plans.
• Grasps technical concepts and asks for clarification and direction when needed.
• Demonstrates the ability to make independent decisions.
• Demonstrates the ability to systematically solve problems of moderate scope and perform root cause analysis.
• Ability to create a Product Assurance Program for a Specific product.
• Understands and applies best practices for Product Assurance.
• Has a working knowledge of a Specific Product family.

Minimum Qualifications

• Technical associates degree or 4 - 6 years of job-related experience
• 3 5 years of Technical Theater or industry experience.
• Experience in a team environment
• Demonstrated ability to work independently and perform multiple tasks without general supervision.