Product Analyst - Software Development

Job Summary

Securiport LLC is a US company specializing in passenger biometric recognition, immigration processing, and intelligent information reporting and management systems. We are seeking a dynamic and experienced Product Analyst to join our growing team.

Responsibilities and Objectives

• Conduct in-depth analysis of software products based on gathered user feedback, market trends, and competitor offerings.
• Collaborate with cross-functional teams to gather functional and non-functional requirements.
• Elicit, document, and prioritize product requirements and specifications.
• Develop features and user stories with detailed acceptance criteria.
• Maintain and update user guides.
• Ensure traceability from high-level requirements to software specifications and test cases.
• Conduct market and customer research to inform product direction.
• Review feature requests and operational issues, prioritizing them for releases.
• Collaborate with Software Developers and QA Engineers to ensure clear understanding of business needs, user expectations, and to jointly troubleshoot any arising issues.
• Create application and data workflow diagrams.
• Communicate priorities and status to internal stakeholders.
• Collaborate with customers to understand requirements and address issues.
• Work with internal stakeholders to clarify requirements and ensure alignment product delivery.
• Facilitate resolution to requirements conflicts between stakeholders.
• Deliver high-quality work while operating as a team player.
• Identify areas for improvement and contribute to solutions.
• Provide training to staff on requirements gathering, analysis, and review.
• Other projects as assigned by the Director of Product Management and/or COO.

Requirements

• Experienced in system design, analysis, and requirements gathering.
• Great knowledge of IT processes and willingness to constantly update knowledge.
• Inbuilt ability to multi-task, working on more than one issue simultaneously.
• Strong character under pressure with excellent work ethic and professionalism.
• Self-starter; resourceful.
• Strong sense of responsibility and ownership.
• Effective communicator with excellent written and verbal communication skills; good listener with strong interpersonal skills.
• Excellent presentation skills with demonstrated ability, experience, and presence to credibly engage a wide range of stakeholders including clients and potential clients.
• Must be authorized to work in the U.S. with English as main language; ability to travel internationally as required.
• Fluent in French or Spanish is a plus.

Skills

• Advanced degree in Computer Science or Engineering plus 5+ years’ IT experience or 8+ years with a BS in Computer Science or Engineering.

Qualifications

• Knowledge of key elements of effective software requirements and specifications.
• Experience in developing and communicating a product vision to internal and external stakeholders.
• Experience in monitoring and analyzing technology and trends that could improve the company's products and performance.
• Experience in establishing technology standards and communicating technical information to the organization.
• Experience in keeping an updated risk management report with all the Operations and implementations, including mitigation, probability and impact.
• Experience in creating and facilitating efficient and cost-effective solutions and analyzing systems specification to meet business requirements.