Product Analyst I

About the role

Members Achieve More isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on... The Product Analyst I plays a key role in supporting and enhancing PSECU's Digital Banking experience with a focus on meeting member needs and business objectives. This position requires an understanding of web and mobile application development, digital banking products and services, and product delivery processes. The role collaborates with internal teams, vendors, and stakeholders to support the analysis, development, implementation, and ongoing improvement of digital banking features and services. Strong analytical, communication, and problem-solving skills are essential for building effective working relationships and contributing to successful product outcomes.

Responsibilities

• Analyze digital banking products, member feedback, and performance data to identify opportunities for improvement and support product decisions.
• Gather, document, and maintain business requirements, user stories, process flows, acceptance criteria, and supporting product documentation.
• Collaborate with Product Owners, developers, stakeholders, and vendors to support the design, development, testing, and implementation of digital banking features and services.
• Evaluate member experiences, create visual mockups and workflows, and support initiatives that improve usability and member satisfaction.
• Investigate product issues, support incident resolution, maintain knowledge resources, and contribute to continuous improvement efforts.
• Build effective working relationships across the organization, remain knowledgeable of digital banking trends, and continuously develop product and technology expertise.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or Management Information Systems (any bachelor’s degree accepted; equivalent combination of experience and education also acceptable).
• Required experience with analytics, reporting, wireframing, or process mapping tools.

Experience with digital products, web/mobile applications, or financial services is not required but may be beneficial. Minimum of one year’s experience in technology, business, finance, or related fields is not required.

Schedule

Monday – Friday, 8:00 am – 4:00 pm. Onsite requirement 40% (approximately 2 days per week).