Product Analyst

Solutions Delivery

Supports refinement activities within a product team, specifically defining and writing user stories, acceptance criteria, and user interface design for platform and product enhancements; activities to include obtaining acceptance and alignment from stakeholders for the recommended enhancements, documenting requirements along with prioritization, user acceptance testing, and working with technology teams to deliver enhancements that generate business value.

Assessing Client Experience

Analyzes user behavior and feedback to validate that products work as desired relative to key performance indicators. Regularly reviews quantitative and qualitative performance indicators, including operational metrics, client surveys, direct client feedback, and associate feedback, escalating issues to product owners as necessary. Leverages understanding of competitive landscape to identify and propose changes to enhance experience.

Business Analytics

Provides consultative support to product owners and other stakeholders as it relates to existing and potentially new deliverables to enhance client experiences. Shares findings and provides business insight to product owners as needed. Works closely with platform analysts to interpret data and uses insight to inform necessary changes.

Qualifications

• Bachelor's degree or the equivalent combination of education and relevant experience AND 2+ years of total relevant work experience.

Preferred

• Professional experience in the following, all in support of public facing digital products:
• Analytics: build and maintain dashboards, trend analysis to understand how customers are engaging with product(s), using Adobe Analytics tools.
• Customer engagement: monitor, track, and report on customer feedback and use it to influence data-driven decision making.
• Agile development processes: support feature refinement, development of user stories and test plans, document requirements, prioritize product backlog

FINRA Requirements

FINRA licenses are not required and will not be supported for this role.

Work Flexibility

This role is eligible for hybrid work, with up to one day per week from home.

Pay

Base Salary Ranges:

• $77,000.00 - $131,000.00 for the location of: Maryland, Colorado, Washington and remote workers
• $84,500.00 - $144,000.00 for the location of: Washington, D.C.
• $96,500.00 - $164,000.00 for the location of: New York, California

Benefits

Includes competitive compensation, annual bonus eligibility, a generous retirement plan, hybrid work schedule, health and wellness benefits, including online therapy, paid time off for vacation, illness, medical appointments, and volunteering days, family care resources, including fertility and adoption benefits.