Product Analyst

About the role

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Responsibilities

• Collaborate with product development teams to understand the functionality and features of new and existing products
• Work closely with clients and internal partners to troubleshoot, research, and resolve product inquiries and impacting issues on client’s use of Fiserv products
• Take a “Client First” approach by providing consultative servicing to meet client and company objectives
• Cultivate positive relationships with clients and internal partners
• Act as a subject matter expert on our products during client interactions, demonstrations, and training sessions
• Conduct market research and competitor analysis to identify opportunities for product improvement and differentiation
• Develop and deliver product presentations, training materials, and documentation for both internal and external teams

Requirements

• A high school diploma or equivalent required
• 3 years of account management experience
• Strong verbal and written communication skills along with coaching skills to do the same
• Detail-oriented with a focus on delivering exceptional customer service

Qualifications

• Bachelor’s Degree in Business or Finance preferred
• Previous experience in the Financial Services Industry
• Knowledge of Fiserv systems (PCF, ACS, Letters, DQ, Rules, 3270)
• Experience and knowledge of technical methodologies such as Waterfall and Agile
• Proven experience in a product consultant or similar role within the technology or software industry

Skills

• Valid and unrestricted U.S. work authorization required

Benefits

• Not specified

Pay

• Not specified

Schedule

• Not specified