Product Analyst

About the role

The Product Analyst plays a critical role in ensuring our internal teams and customers are equipped with the knowledge, tools, and resources to maximize product adoption and success. This position bridges the gap between product development and customer support by supporting enablement strategies, managing knowledge resources, and facilitating clear communication channels.

Responsibilities

• Participate in the development and delivery of product enablement programs for internal teams and external stakeholders, using tools such as Azure DevOps.
• Aid in the creation of training content, user guides, and onboarding materials for new product features and releases.
• Partner with Product Management, Marketing, and Customer Success to ensure consistent messaging and alignment.
• Assist with workshops, webinars, and knowledge-sharing sessions to drive product understanding and adoption.
• Create and maintain SharePoint knowledge repositories used by internal stakeholders to support and educate customers.
• Triage Product-related inquiries via Atlassian Jira and ensure needed information is relayed and documented in a timely manner.

Requirements

A proactive communicator with strong presentation and facilitation skills. Skilled in translating complex product concepts into clear, actionable content. Highly organized and detail-oriented, with a passion for learning and teaching. Comfortable working cross-functionally in a fast-paced environment.

Qualifications

We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.

Skills

Proactive communication, strong presentation and facilitation skills, ability to translate complex product concepts into clear, actionable content, high level of organization and attention to detail, cross-functional collaboration, and experience with tools like Azure DevOps and Atlassian Jira.

Benefits

First Advantage is committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.

Pay

The salary range for this position is approximately $55,000-$65,000 base annually.

Schedule

Full-time position.