Product Analyst

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About the role

This is the second level of a four-level job hierarchy. Employees at this level solve more complex problems with some supervision. Incumbents are expected to develop advanced skills and the ability to work with greater independence. They effectively apply fundamental concepts and procedures to work that is fairly complex and varied. The Product Analyst provides analytical support to Product Owners or Product Managers engaged in the discovery, design, and delivery of products.

Responsibilities

• Assist product owner with user research and story writing
• Perform three or more of the following key activities within a product team: process mapping, value stream mapping, process analysis, process design, methods development, performance standards & metrics development, ROI analysis
• Perform quality assurance tasks
• Support change management functions to ensure successful product implementation
• Collaborate with product team to understand opportunities for continuous improvement initiatives and potential areas to gain efficiencies or cost savings
• Utilize data to help teams develop and implement solutions

Requirements

• Bachelor’s degree in Business, Engineering, Information Management, or similar discipline
• 2 years of related work experience
• In lieu of Bachelor’s degree, High School/GED and 6 years of related work experience

Preferred Qualifications

• Experience with new product development and stakeholder engagement
• Experience with Jira
• Understanding of the SDLC process
• Ability to work in an agile environment with bi-weekly releases
• Two or more years of work experience in the utility industry
• Generation, transmission, and distribution knowledge and/or experience
• Ability to quantify opportunities with minimal existing data
• Ability to create and use visual representations of ongoing data tracking activities and outcomes (e.g., through data dashboards)
• Strong written, visual, and verbal communication skills
• Attention to detail
• Problem-solving and analytical abilities
• Ability to handle multiple competing priorities
• Deeply curious, always looking to learn and improve with a bias toward action
• Ability to research and gather data
• Collaborative in problem-solving and working style to drive change through influence
• Demonstrated relationship-building skills
• Proficiency with MS Office

Working Conditions

• Office environment with occasional travel to support end users or project team members in larger forums
• Hybrid Mobility Classification – Work will be performed from both remote and onsite locations after the onboarding period. Hybrid employees should live within a reasonable daily commute to the designated facility.
• 3 days per week in office
• Travel Requirements: 5-15%

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.