Product Analyst

Job Description

The DCX Senior Product Analyst serves as a key member of the Digital Customer Experience (DCX) organization, supporting the successful delivery and optimization of digital products and experiences. This role combines product analytics, business analysis, delivery support, and operational execution to help Product Managers, Product Owners, UX, Engineering, and business stakeholders make informed decisions, deliver high-quality solutions, and achieve business outcomes.

Responsibilities

• Analyze product performance metrics, customer behavior, and operational data to identify opportunities for improvement
• Develop dashboards, reports, and visualizations to communicate product performance and business outcomes
• Maintain traceability between business requirements and delivered capabilities
• Support planning, coordination, and execution of product initiatives and releases
• Coordinate UAT and support System Integration Testing (SIT)
• Escalate blockers and delivery risks as appropriate

Qualifications

• Bachelor's degree in Business, Information Systems, Product Management, Engineering, Data Analytics, or related field
• 5+ years of experience in Product Analysis, Business Analysis, Product Operations, Product Delivery, or related disciplines
• Experience supporting Agile delivery teams
• Experience writing requirements, user stories, acceptance criteria, and process documentation
• Strong analytical, problem-solving, and communication skills

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.