Producing Branch Manager

About the Role

This position exercises complete responsibility for the immediate branch as well as any satellite branches within the branch manager’s supervision. Responsibilities include directing, coordinating, and monitoring all sales, branch operations, and personnel development activities to create a business operation that increases sales, profitability, market share, and customer and employee satisfaction.

Assesses local market conditions, identifies current and prospective sales opportunities, and develops forecasts, financial objectives, and business plans for the branch.

Responsibilities

• Analyze and exercise independent judgment and discretion in advancing PRMI’s business objectives and the interests of PRMI’s customers regarding significant financial decisions.
• Develop, implement, and maintain sales and profitability plans according to account management principles.
• Carry out major assignments affecting business operations of the employer or the employer’s customers.
• If the branch manager is a loan originator, perform the following tasks:
  • Collect and analyze information regarding the customer’s income, assets, investments, or debts.
  • Analyze applicant data, credit, and collateral property value.
  • Determine which financial products best meet the customer’s needs and financial circumstances.
  • Provide advice to the customer regarding the advantages and disadvantages of available financial products.
  • Market, service, or promote the employer’s financial products.
• Direct all operational aspects of the branch, including distribution operations, customer service, human resources, administration, and sales, to support profitability goals.
• Ensure all areas of work performance or departments are properly staffed and directed.
• Provide training, coaching, development, and motivation to bring out the best in each team member.
• Oversee the orientation and evaluation of all employees.
• Oversee branch financial management.
• Recommend desirable changes in the policies and goals of the branch and the organization.
• Assist managers in developing branch and organizational objectives as well as budgets.
• Communicate effectively with other branches and senior managers concerning effective practices, competitive intelligence, business opportunities, and needs.
• Address customer and employee satisfaction issues promptly.
• Manage the branch by following high ethical standards and complying with all government regulations.
• Maintain and enforce personnel policy.
• Regularly evaluate the effectiveness of the branch operation to ensure policies are being observed and profitability goals are being achieved.
• Take prompt corrective action as needed.
• Increase personal knowledge and expertise in business and appropriate technology.
• Follow company policies and procedures.
• Perform other duties as assigned.

Requirements

• At least 2+ years of sales and mortgage experience.
• Basic reading, writing, and arithmetic skills with a strong attention to detail.
• Strong communication skills, both written and oral.
• Ability to effectively and professionally handle difficult situations that may arise when working with branches/divisions.
• Ability to multi-task.
• Knowledge of Microsoft Excel and Microsoft Word.
• Familiarity with accounting terms and procedures (e.g., debits, credits, general ledgers).

Preferred Skills

• Typing speed of 50 WPM.
• Reporting skills.
• Administrative writing skills.
• Microsoft Office skills.
• Managing processes.
• Organization and analyzing information.
• Professionalism and problem-solving.
• Supply management and inventory control.
• Verbal communication.

Work Requirements

• Communicate clearly and effectively, utilize a computer, and maintain a work schedule.
• Perform effectively in an office setting.
• Physical attendance in a defined office space (branch or corporate) may be required to maintain and ensure secure privacy of borrower and other protected information.
• Compliance with and adherence to all applicable mortgage and fair lending laws and regulations, as well as PRMI policies.
• Ability to work extended hours may be required.

Company Expectations

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adhere to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision aligns with PRMI values.
• Partner with your management team to understand performance expectations and measurements.
• Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as an advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers to understand their views and needs.
• Take ownership of problems and issues, considering the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.