Produce Evening Supervisor

About the role

The Produce Evening Supervisor at Festival Foods supports the Produce Department Manager in overseeing night operations and ensuring a high standard of care for fresh produce and vegetables. This role involves working closely with the team to meet department goals, provide guidance to associates, and ensure guests receive only the best quality products.

Responsibilities

• Support the Produce Department Manager by closely working with all Produce associates to ensure a consistently enjoyable shopping experience, adherence to company policies and procedures, and fulfillment of department goals and objectives.
• Promote Festival culture, customer service, and performance expectations to all Produce associates.
• Aid in training new Produce associates and provide re-training as necessary.
• Answer questions and offer guidance to all Produce department associates.
• Ensure all department standards are being met within the Produce department by observing sales floor and back stock conditions and taking action to correct any areas of opportunity.
• Maintain appropriate stock levels and ensure accurate pricing on products sold.
• Communicate and collaborate effectively with the Store Director, Produce Manager/Assistant Manager, other Department Managers, and Produce associates to uphold standards and exceed guest expectations.
• Provide exceptional customer service by assisting guests in finding items, taking orders, and handling special requests.
• Answer the telephone and assist callers using proper phone etiquette, addressing guest concerns and resolving issues when guests are not satisfied with the service or product received.
• Assist all department associates with daily responsibilities while leading by example and contributing to the overall cleanliness of the department by organizing and cleaning work areas, shelving, and the sales floor as needed.
• Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.

Requirements

To succeed as a Festival Foods Produce Evening Supervisor, you should have:

• Interpersonal Skills: Ability to deal tactfully and effectively with customers and all personnel.
• Communication Skills: Strong oral and written communication skills, with the ability to handle a diverse crew in a highly stressful environment.
• Safety Awareness: Complete understanding of all safety requirements and company safety policies, with the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises.
• Industry Knowledge: Knowledge of the retail food business, with a thorough understanding of perishable department operations, merchandising skills, and the ability to make timely and effective decisions.

Qualifications

• High school diploma or equivalent.
• Experience in a supervisory role preferred.
• Knowledge of retail food operations and produce merchandising.

Skills

• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational and problem-solving skills.
• Ability to lift up to 50 pounds occasionally.

Benefits

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support: Associates receive support for their total well-being, including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future: Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

Pay

Hourly pay range: $16.00 - $18.00 per hour.

Schedule

The Produce Evening Supervisor is a position that can be part-time or full-time. Regular hours are typically from 4:00 PM to 12:00 AM, but may vary based on store needs.