PRODUCE/DEPT LEADER

Responsibilities

• Implement all company and division policies to achieve maximum sales and profits in the produce departments.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy, and implementation of all company policies.
• Assist in store security and handle customer complaints.
• Make recommendations regarding the hiring, firing, disciplining, demoting, transferring, and evaluating of all produce department personnel.
• Provide proper indoctrination, training, and knowledge for all department employees, including reading scales, pricing, and customer courtesy.
• Supervise all aspects of salad bar operations.
• Discuss with the store manager the most efficient and practical working schedules for full and part-time employees.
• Maintain a personable, clean, and neat appearance of departmental personnel, ensuring proper uniforms and identification.
• Maintain good communication with all store personnel.
• Plan, organize, direct, and control the activities of the produce department; may take charge of store operations in the absence of the store manager.
• Direct the receiving, storing, pricing, and merchandising of all produce products.
• Ensure adequate stock and supplies by proper ordering to maintain optimal inventory levels.
• Maintain and submit required records and reports effectively.
• Maintain cleanliness in all areas, including cases, floors, cooler, preparation area, and waste disposal.
• Keep adequate supplies on hand, such as bags, pricing, and marking equipment.
• Continuously analyze all aspects of the produce department and make recommendations for improvements to the store manager.
• Promote, communicate, and implement company initiatives and process improvements positively.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Demonstrate an aptitude for managing people and organizing workloads.
• Perform all duties as assigned by the store manager and/or supervisor.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Perform the essential functions of this position with or without reasonable accommodation.

Requirements

• Willing to be flexible and work mornings, afternoons, evenings, nights, weekends, and holidays as the work demands.
• Understanding of all key components of department operations, including managing people, merchandising, computer-assisted ordering, inventory management, shrink control, customer service, labor scheduling, and expense control.
• Working knowledge of produce preparation and general knowledge of store operations.
• Ability to communicate effectively with employees, customers, and supervision.
• Ability to react quickly to constantly changing priorities and demands.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly and handle stressful situations calmly and tactfully.
• Skills for effective production, merchandising, and customer service related to the sale of merchandise.

Qualifications

• Produce work experience or similar experience in food preparation (desired).
• Past work record reflecting dependability and integrity (desired).