PRODUCE/CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.

Responsibilities

• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Handle stressful situations effectively.
• Communicate clearly and effectively.
• Show knowledge of basic math (counting, addition, and subtraction).
• Promote corporate brands to customers.
• Model the 3A's of Friendly: acknowledge, assist, and appreciate our Customers.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated.
• Answer questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare produce platters/trays.
• Recommend items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label, and inventory merchandise.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management.
• Work cooperatively in high-paced and sometimes stressful environments.
• Manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Current food handlers permit once employed.
• Desired previous job experience comparable to retail.
• Second language (speaking, reading, and/or writing).

Qualifications

• Ability to work cooperatively in high-paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Skills

• Customer service skills.
• Communication skills.
• Basic math skills.
• Food handling certification.
• Second language proficiency (optional).

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Pay

Compensation and benefits will vary based on experience and qualifications.

Schedule

Hours may vary based on department needs and will be communicated upon hire.