PRODUCE/CLERK

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.

Responsibilities

• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Handle stressful situations effectively.
• Communicate clearly and effectively.
• Manage inventory and maintain product quality.
• Answer customer questions and recommend products.
• Prepare and package merchandise.
• Monitor and report on product ordering/shipping discrepancies.
• Comply with safety procedures and identify unsafe conditions.
• Resolve customer and business issues through direct interaction.
• Support and assist minors, individuals with special needs, and older adults.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit.
• Comparable retail experience.
• Desired previous job experience.
• Second language proficiency (speaking, reading, and/or writing).

Qualifications

• Ability to work cooperatively in a high-paced and sometimes stressful environment.
• Able to manage conflict in a reasonable, non-confrontational, and cooperative manner.
• Able to act with honesty and integrity regarding customer and business information.
• Able to follow directions and seek assistance when necessary to resolve customer and business issues.

Skills

• Customer service orientation.
• Product knowledge.
• Safety awareness.
• Conflict resolution.
• Communication skills.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. These benefits include:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Paid time off, including holiday and sick pay based on eligibility and length of service.
• Free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Tuition reimbursement up to $21,000 over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

Pay

Details on pay will be provided during the interview process.

Schedule

Details on schedule will be provided during the interview process.