Produce Clerk

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are at the top of our list—evident in our daily interactions, guest treatment, and extensive associate benefits and programs.

About the role

Reports to: Produce Department Manager

Do you love working with fresh, nutritious produce and want to make a difference in your community? Our produce is delivered fresh to our stores every day to ensure guests are buying the freshest, longest-lasting, and most nutrient-packed fruits and vegetables. Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions, or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests will make a positive impact every day.

Responsibilities

• Engage with Guests: Provide outstanding customer service in-person and via phone by assisting guests in finding items, taking orders and special requests, and addressing concerns.
• Maintain Stock Levels: Ensure all items are well-stocked and displayed according to company standards. Rotate products using the first-in, first-out method to ensure freshness.
• Ensure Cleanliness & Food Safety: Keep the sales floor and cooler clean, organized, and free of spills or messes. Regularly log temperatures of produce items and complete rotation sheets and shrink recording daily.
• Maintain Supplies & Produce Cooler: Ensure produce supplies such as roll bags and twist ties are well-stocked. Rotate items within the cooler using the first-in, first-out method. Order specific products such as dips, spices, and herbs as needed.
• Teamwork: Perform other duties as needed to support the team.
• Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.

Requirements

• Customer Service Skills: Ability to engage with guests and provide outstanding service.
• Communication: Good oral and written communication skills.
• Teamwork: Ability to work effectively with a diverse team in a fast-paced environment.
• Safety Awareness: Understanding of safety requirements and company safety policies. Apply on-the-job safety training to recognize and react to possible hazards, and utilize equipment such as trash compactors, balers, and slicers.
• Knowledge: Familiarity with the retail food business and perishable department operations.

Physical Demands and Work Environment

• Lifting up to 50 pounds on an occasional basis.
• Full range of upper body motion.
• Ability to work at a fast pace.
• May be exposed to extreme temperatures.

Schedule

This is a part-time position, scheduled for 28 hours a week or less. Shifts will vary and may include weekdays, weekends, and holidays.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support on various personal issues.
• Save for Your Future: 401(k) plan with an annual discretionary match to help associates reach their savings goals.