Procure to Pay Team lead

Key Responsibilities

• Lead, mentor, and develop a team of COUPA administrators and P2P analysts.
• Manage workload prioritization, project assignments, and day-to-day operations.
• Establish performance metrics, KPIs, and service level agreements (SLAs).
• Provide escalation support for complex system or process issues.

COUPA System Administration & Optimization

• Oversee configuration, maintenance, and enhancement of the COUPA platform.
• Manage system updates, releases, and testing cycles.
• Ensure proper setup of catalogs, suppliers, approval workflows, and policies.
• Identify and implement automation opportunities to improve efficiency.

Procure-to-Pay Process Management

• Own the end-to-end P2P lifecycle including requisitioning, approvals, purchase orders, invoicing, and payment integration.
• Ensure compliance with internal policies and external regulations.
• Drive standardization and continuous improvement across procurement processes.
• Partner with Accounts Payable to streamline invoice processing and reduce cycle time.

Stakeholder Engagement

• Act as primary liaison between Procurement, Finance, IT, and business units.
• Gather business requirements and translate them into system enhancements.
• Lead training sessions and drive user adoption across the organization.
• Support change management efforts.

Supplier & Catalog Management

• Oversee supplier onboarding and enablement within COUPA.
• Ensure accuracy and governance of hosted and punchout catalogs.
• Monitor supplier performance and compliance with procurement policies.

Reporting & Analytics

• Develop and maintain dashboards and reports for spend analysis, compliance, and performance tracking.
• Provide insights to leadership on cost savings, process efficiency, and system utilization.
• Use data to drive strategic procurement decisions.

Risk & Compliance

• Ensure adherence to audit requirements and internal controls.
• Monitor for fraud, policy violations, and process gaps.
• Maintain documentation for processes, workflows, and system configurations.