Process Writer

Summary

Gainwell Technologies is seeking a highly motivated and detail-oriented Process Writer to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, writing procedures, and creating Standard Operating Procedures (SOPs) for all CX functional areas. The ideal candidate will work closely with Lean Six Sigma Black Belts and other team members to ensure comprehensive and standardized process documentation that aligns with best practices.

Your Role in Our Mission

- **Process Documentation**: Work closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions. Conduct a thorough gap analysis to identify inefficiencies and suggest improvements, ensuring that all documentation is standardized, consistent, and aligned with organizational and industry best practices. - **SOP Development**: Write and maintain clear, concise, and standardized Standard Operating Procedures (SOPs) for all CX functional areas. Regularly review and update SOPs to ensure accuracy and relevance considering process changes or new requirements. Implement version control procedures to track changes and updates. - **Quality Assurance**: Conduct periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards. Gather feedback from stakeholders and operational teams to refine and enhance documentation as necessary. - **Training Support**: Collaborate with the training department to align training materials with documented processes, ensuring consistency and accuracy. Develop and evaluate training programs, making recommendations for improvements based on feedback and process changes. - **Documentation Standards**: Develop and implement documentation standards and best practices to ensure consistency and usability across all CX processes. Create and maintain documentation templates, tools, and resources to facilitate standardized practices. - **Collaboration**: Work with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation. Engage with stakeholders to understand their needs and incorporate their feedback into documentation. - **Reporting and Communication**: Track and report progress on documentation projects, ensuring deadlines are met and deliverables are of high quality. Communicate findings, recommendations, and updates clearly to team members, stakeholders, and management.

What We're Looking For

- **Education**: Bachelor’s degree required (preferred: healthcare or STEM). - **Experience**: Proven experience in process mapping, SOP development, or documentation in complex environments. - **Skills**: Strong writing skills and attention to detail. Proficiency in Microsoft Office and process mapping tools.

What You Should Expect in This Role

- **Remote-Based Opportunity**: Within the United States. - **Travel Opportunities**: 0-25%. - **Video Cameras**: Must be used during all interviews and the initial week of orientation. - **Application Deadline**: July 30, 2026.

Pay Range

The pay range for this position is $47,000.00 - $67,200.00 per year, with the base pay offered varying depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

Benefits

All salaried, full-time candidates are eligible for: - Generous, flexible vacation policy - 401(k) employer match - Comprehensive health benefits - Educational assistance

About Gainwell

Gainwell Technologies is an Equal Opportunity Employer, committed to fostering a collaborative, innovative, and inclusive environment. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.