Process Technician

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with over a century of innovation and service to the dental industry and patients worldwide. The company develops, manufactures, and markets comprehensive solutions including dental and oral health products as well as other consumable medical devices under a strong portfolio of world-class brands.

About the role

As the Process Technician, you will support production, product service, and continuous improvement projects to achieve organizational objectives in areas of quality, cost reduction, and production goals. You will maintain high levels of manufacturing and product quality, design new test fixtures, repair current fixtures, and ensure cost-efficiency and conformance with all regulatory standards.

Responsibilities

• Develop, construct, and troubleshoot benchtop test setups in air, water, and electrical based on diagrams.
• Understand, perform, and develop test protocols.
• Design, develop, conduct, document, and construct test fixtures and processes for Manufacturing and QA with engineering support.
• Perform product/process-related troubleshooting down to the root cause.
• Read and understand data acquisition software such as LabVIEW, Benchlink, or equivalent.
• Work directly with outside vendors and suppliers as required.
• Perform Preventive Maintenance of equipment and harnesses.
• Maintain up-to-date calibration on equipment used in production.
• Troubleshoot problems within production lines related to assembly and testing processes using continuous improvement tools such as the A3 process and other root cause analysis tools.
• Aid engineering in auditing production line methods supported with GEMBA walks completed daily (e.g., rebalance, retrain, or document accordingly).
• Aid in selecting production equipment and tool/fixture/gage design to implement production cost improvements, ensure quality, and meet production schedules.
• Engage in various site-specific Employee Engagement Processes such as On The Spot and Fix It Ticket.
• All other duties as assigned.

Requirements

• High school diploma or GED required.
• Associate’s or Bachelor’s Degree in Business Management, Engineering, or related field preferred.
• Professional certification in Six Sigma or Lean Manufacturing a plus but not required.
• Engineering Technician I: 1–5 years technician experience in a QA, laboratory, or manufacturing environment preferred.
• Engineering Technician II: 3–15 years technician experience in a QA, laboratory, or manufacturing environment preferred.
• Engineering Technician III: 12+ years technician experience in a QA, laboratory, or manufacturing environment preferred.

Skills

• Strong knowledge in one or more of the following areas: electrical and electronics equipment, tool design technologies, cost and cycle reduction processes, process efficiency, metals and metal finishing, plastics, and/or packaging production products.
• Capable of reading and understanding drawings, schematics, manuals, and engineering specifications.
• Ability to understand and use test and inspection equipment and gauges.
• Experience in a regulated industry (FDA, ISO, medical device, etc.) helpful.
• Experience with continuous improvement teams, lean manufacturing, etc., preferred.
• Strong computer skills with knowledge of Microsoft Office Suite (Word, Excel, Access, and PowerPoint), email, and Internet.
• Excellent communication skills – written and verbal.
• Interpersonal skills to include customer-focused orientation with both internal and external customers.
• Strong decision-making skills, ability to work independently with minimal supervision.
• Comprehensive organization and analytical skills.