Process Support Specialist

About the role

CodeVertex System is seeking a Process Support Specialist to support client support, case handling, documentation, verification, and service operations. This remote role requires dependable execution, clear communication, strong attention to detail, and consistent handling of business information.

Responsibilities

• Review incoming requests or cases and maintain accurate supporting records.
• Communicate with customers or internal teams to resolve routine issues.
• Document actions, outcomes, and follow-up requirements clearly.
• Escalate exceptions according to established procedures.
• Support service quality, workflow accuracy, and timely case completion.

Qualifications

• Relevant experience or transferable skills aligned with the Process Support Specialist role.
• Strong written communication, organization, and attention to detail.
• Ability to work independently in a remote environment and meet deadlines.
• Comfort using spreadsheets, documentation tools, and role-relevant systems.
• Ability to handle sensitive information responsibly where applicable.

Skills

• Customer Service
• Client Communication
• Customer Support
• Case Management
• Issue Resolution
• CRM Software
• Email Support
• Phone Support
• Documentation
• Escalation Management

Job ID: CVX-SY