Process Support Operations Analyst

About the role

The Process Support team helps maintain the flow of operations within multiple departments and improve processes. This is a fast-paced, hybrid role (Mon–Thu on-site, Fri remote, 8:00 AM–5:00 PM) at the UMB Technology & Operations Center in downtown Kansas City, MO.

Responsibilities

• Provide subject-matter support to the team and business partners in unpredictable scenarios.
• Communicate clearly with coworkers, managers, and business partners to create, evaluate, and present reports.
• Maintain documentation, workflows, and operational procedures.
• Process data accurately while performing multiple tasks.
• Create and produce reports to analyze operational data, reconcile inconsistencies, and identify trends, performance issues, and improvement opportunities.
• Perform in-depth research utilizing a variety of reports and systems.
• Proactively identify opportunities for operational enhancement.
• Lead projects and improvement initiatives based on process analysis.
• Support other lines of business in operations during planned and unplanned absences.
• Conduct process reviews as directed by the manager, communicate findings to leadership, and justify projects and improvement opportunities.

Requirements

• Bachelor’s degree or at least 5 years of equivalent experience with banking or financial processing.
• Strong analytical, problem-solving, and troubleshooting skills.
• High attention to detail with strong documentation and organizational skills.
• Strong knowledge of bank services and operations.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Highly motivated self-starter mindset with the ability to determine priorities, plan, organize, and follow through on tasks.
• Strong skills in Microsoft 365 (Excel, Word, & SharePoint).
• Legal authority to work in the United States; work visa sponsorship is not available.

Preferred Qualifications

• Knowledge of UMB Consumer banking products, services, systems, and policies and procedures.
• Experience with business analytics (Power BI, Tableau, etc.).
• Knowledge of UMB Commercial/business banking products, services, systems, and policies and procedures.
• Experience with ServiceNow.

Pay

Compensation range: $59,085 – $86,922. The posted range represents UMB’s good-faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role; actual compensation may vary by geographic location, experience level, and other job-related factors.

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Adoption assistance
• Employee assistance program
• Fitness reimbursement
• Tuition reimbursement
• Associate wellbeing program
• Associate emergency fund
• Various associate banking benefits

Benefit offerings and eligibility requirements vary.