Process Quality Coordinator (Remote - Michigan)

Location: Remote – Michigan residents

About the role

As a remote Process Quality Coordinator in Morley's reacquired vehicle management (RVM) group, we'll train you to manage performance and quality. No automotive experience required! We're looking for someone with a keen eye for detail and precision to help us provide the best experience possible for our clients and their customers.

Responsibilities

• Manage transaction quality review on cases for the repurchase process and reacquired vehicle management (RVM) groups
• Make sure that required document collections are accurate per state requirements
• Work with team members and Senior Coordinators to verify the reliability and integrity of case information
• Evaluate transactions for quality and deliver feedback
• Review case setup to ensure repurchase packets are correct
• Review repurchase settlement offers to ensure they align with client guidelines
• As assigned, help think critically about the case per state requirements
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What to expect

Morley's RVM team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make this smoothly. It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team.

Requirements

• Must have the ability to pass a pre-employment background check and drug screen
• Bachelor’s degree (OR, high school diploma or equivalent with three or more years of customer care experience*):
  • *Previous work in call center, retail, restaurant, fast food, hotel, banking, mortgages, or any role where you interacted with customers
• Able to work 8 a.m. – 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
• Must be able to stick to the schedule reliably
• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem/router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

Skills

• Computer and Microsoft Office proficiency
• A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
• Excellent organizational and interpersonal skills

Benefits

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits To Make Your Life Easier

• 24/7 online access to doctors through Teladoc
• 24/7 nurse help desk
• Patient advocacy with free 24/7 support for benefit questions and claims
• Guidance for family, financial and estate planning (including wills)

About Morley

Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us.